Zorbeez ,EEM Informercial Eagle Eye Marketing Outrageous Ripoff by double charging My Credit Card Toronto, Ontario Canada

On October 8, 2008 my Credit Card was charged $73.93 for an order I placed by telephone on September 25, 2008. It was a special infomercial, where it said, buy 5, %19.95. When I received my package on October 20, 2008
I received 2 packages, 10 cloths in each package and 2 zorbeez Dusters.

It was very confusing ordering over the phone as it was by robot call and could not ask any questions. So I only wanted 1 Order which was suppose to be one package of 10 zorbeez cloths and duster for 19.95 Plus s&h. taxes. which would have been only about $37.00.

(So this is proof of fraudulent advertising), as it makes it sound on TV you will receive 10 cloths for $20 plus s&h, but they don't tell you how much s&h costs.

I called them 3 times, and all they said was return both packages and we will refund your money back less the shipping and handling. The double charged me on Shipping & handling as well.

My Invoice stated:

2 Zorbeez dusters $39.98
2 sets of Zorbies Set of 5 plus 5 free $39.98

Shipping & Handling: $18.05 (too much for receiving at post office)

Sub Total $61.91

Total Charged to my Credit Card: $73.93

When I called Zorbeez, they said the only option I have now, since I used a couple out of the one bag to see how they work and they work OK, but its hard to clean then up after a spill job on a carpet.

The option was return the 2 packages and be refund less S&H.
2nd Option was return only 1 package and be refunded for 1 set less S&H

They said I have to return the Zorbeez duster if I send I Package back. I said they were free, so I am keeping them. They said No you have to send them back.

So I believe this is false advertising for what you get it costs way more than 19.95 as seen on TV.

I would like a complete refund and keep all products or atleast 1 set and keep both dusters. They charged me a phenomical $73.93 for an order I placed for just 1 set and free 5 cloths and free duster. They sent me double and double charged me on everything, the cloths, the dusters, the s&H and the Taxes I imagine.

I hope you can help me. The cloths are now like Shamwow's. They are just lint cloths I can make myself easily. I have to use atleast 3 of the cloths for 1 spill on the carpet to completely soak it up.

False advertising on amount and price.
false advertising on type of cloths and how they perform.

Cynthia (Camcyn)
Qualicum Beach, British Columbia
Canada