Complaint Review: zulily.com - Seattle Washington
zulily.com No refund or return Policy? zulily.com
zulily's prices might be low but there is a catch! zulily.com provides a limited return policy of only store credit and no refunds. Unlike competitive websites that will let you return an item for a full refund (often postage paid).
from Zulily's official published Terms & Conditions:
2.6 Return Policy
(a) Return Policy. zulily will only accept returns on products that are identified on the Product information page as eligible for return or as provided in Section 2.6(c). Once zulily confirms that your Product was returned in accordance with Section 2.6, your sole and exclusive remedy is a store credit in the amount charged for the applicable Product; provided that the credited amount will not include the applicable Delivery Fee, which is nonrefundable. Store credits may only be used for future purchase of Products on the Web site (excluding gift cards) and are subject to the restrictions set forth in Section 14.
(b) Exchanges. We do not accept any Product exchanges.
(d) Return Procedures All returns must be made within 14 days after the Product shipment date. All returned Products must be unused (e.g., not worn, washed, damaged, or altered) and returned in accordance with the instructions received from contacting customer service at firstname.lastname@example.org. You are solely responsible for the cost of shipping the returned Product. All Products not returned in accordance with the Return Procedures shall be sent back to you, and no credit or refund will be issued.
This report was posted on Ripoff Report on 06/05/2014 04:09 PM and is a permanent record located here: https://www.ripoffreport.com/reports/zulilycom/seattle-washington-98134/zulilycom-no-refund-or-return-policy-zulilycom-1152490. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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