• Report: #189457

Complaint Review: Epson

  • Submitted: Mon, May 01, 2006
  • Updated: Fri, October 22, 2010

  • Reported By:Wylie Texas
Epson
3840 Kilroy Airport Way Long Beach, California U.S.A.

Epson Printers Ripoff Buyer Beware Long Beach California

*Author of original report: Update:

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As one who has been sold on Epson printers by a sales clerk at an electronics store, let me tell you what you are in for if you buy this product. Apparently these hungry sharks (you can go to the website and see theil mos honolabre mug shots at colpolate headqualtels in Japan) have a plan that goes far beyond selling you a printer. Once they have made that sale they hope to keep milking you with subsequent purchases of ink cartridges for the life of the machine.

Now, not being content just selling you the cartridges, they have it all engineered so that if you don't use the printer often enough to suit them the cartridges will plug up and you will have to use up ink to clean the nozzles. This abuse is bad enough, but they went further still. If only your black or your color cartridge is fouled you have to do both of them. You can't just tell the clean one to sit out the ink-dumping process. No sirree. I wonder if at most honolabre meeting someone suggested that they allow the owner of the printer to just choose to clean the fouled cartridge and let the other off the hook, and if said hapless individual got the axe for his caring, his human decency, his lack of corporate greed.

This may be a competent printer, and cheap money at the outset, but watch out. They get you in the end. Mos honolabre lipoff.

Arthur
Wylie, Texas
U.S.A.

This report was posted on Ripoff Report on 05/01/2006 04:16 PM and is a permanent record located here: http://www.ripoffreport.com/r/Epson/Long-Beach-California-90806/Epson-Printers-Ripoff-Buyer-Beware-Long-Beach-California-189457. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 Author of original report

Update:

AUTHOR: Arthur - (U.S.A.)

After my episode with Epson I opted for a Canon AIO.  It eventually quit printing in color so I thought I would just use it for a fax machine, copier, and scanner.  I got an HP to do color printing, and it turned out to be a nightmare.  In desperation I gave Epson another try once my Canon quit on me for good, in the hopes that they had gotten their act together in the interim.

I can honestly say that my Epson Artisan 810 AIO has performed more or less flawlessly and I am happy with it.  It even prints on DVDs, has duplex printing and copying, and a bunch of other nice features.  Just to be fair, from now on I intend to treat my printers to nothing but OEM inks, just to be safe.  One good thing I can say about HP is how they take great pains in the manufacturer of their inks.  They were featured on Modern Marvels or some such program, and the clean room they use for their ink making is state of the art.  Makes me wonder about the generic inks I was using before.... 

If one shops around (newegg, e.g.) one can find quality inks that do not do too much damage to the budget.  Anyway, I thought it only right to come back here to update the original post.  There are still other posts about Epson on this site, and I cannot speak to their warranty service and have no idea how they rate in that department, but tech support has been decent, anyway....

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