• Report: #971542

Complaint Review: Nyco-Systems

  • Submitted: Mon, November 19, 2012
  • Updated: Fri, November 30, 2012

  • Reported By: Power Parts — Ormond Beach Florida United States of America
Nyco-Systems
201 East 2nd Street Rialto,, California United States of America

Nyco-Systems Bait and switch, incompetent, non-responsive Rialto,, California

*REBUTTAL Owner of company: Seriously??

*Author of original report: Edit/Update to previous Report

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This is a bait and switch operation.  They advertise one price, then after they have your part as hostage, increase the repair price citing many more things need to be repaired.  They offer expedited service, however when they ship it back, they ship ground.  Upon trying to contact someone to see if the part could be intercepted, there was only a voice mail.  Adam obviously doesn't roll of out bed until noon as I called at 10:00 PST and was told that he was not in, and no one knew when he would be in.  Upon trying to contact shipping, there is only a vm maze.  My guess, he is operating out of the back of his car.....  My biggest concern is that the items I have had previously repaired were not really repaired.....  The only way I would use this company would be if I could physically go over there and watch someone repair the item.  Caveat in spades here.

This report was posted on Ripoff Report on 11/19/2012 05:40 PM and is a permanent record located here: http://www.ripoffreport.com/r/Nyco-Systems/Rialto-California-92376/Nyco-Systems-Bait-and-switch-incompetent-non-responsive-Rialto-California-971542. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
1Author 0Consumer 1Employee/Owner
Updates & Rebuttals

#1 REBUTTAL Owner of company

Seriously??

AUTHOR: Nyco systems - (U.S.A.)

This is not the 1st time this Aeroderivative Gas Turbine Support has used our services, they have sent items to us twice before in this year. So they know our policies and how we work. There were no problems with the 1st two transactions. We repaired the items and shipped them back ground with no problems. On this 3rd transaction, we received the item on 11/07/12. Linda Gibson asked if we could try to do this repair as a rush. We quoted them (didnt charge them a rush fee). We did a free evaluation and email the customer a quote on 11/09/12. The quote has 3 boxes to choose and check Repair & Return, Return Un-Repaired or Scrap Do Not Return.

On Friday 11/09/12, 2 hours before we closed for the weekend we received the quote back from the customer with the box checked in the Repair & Return. One of our technicians started the repair first thing Monday, 11/12/12. We did the
repairs and the item shipped out ground to the Aeroderivative Gas Turbine Support on 11/16/12. They never specified how they wanted it to ship. We have many customers that want a rush repair but do not want to pay the high Next Day Air price that UPS charges. On Monday 11/19/12 Linda Gibson called and asked if we could call UPS and do an interception and have it removed from the UPS truck and sent Next Day Air. Our shipper called UPS and was told by UPS that they could not intercept the package in time to do that. They said that by the time the UPS truck would reach its next destination and have it removed that the package would still reach its delivery destination the same day either way. I apologized to Linda Gison and she thanked us for trying and said that hurricane Sandy had hit her customer and they wouldnt be able to install the repaired
unit until the water went down and they dried off a little!

There is no bait and switch, their comments dont even make sense! We do not hold anyones items hostage! They have the choice not to get their item repaired. The items they send us are not even their items, they do not use them or even know what is wrong with them. They are a middle man company, who sends their customers items to us for repairs, so they dont even have a clue what is wrong with them or what is involved to repair them.

As far as the comments about Adam, not rolling out of bed until noon is just a mean and spiteful comment. When he is not here he is out running around to the local vendors picking up any parts needed in order to help get these repairs back to their customers and getting supplies for the shop. Of course there isnt a set time he will be returning. I dont think Adam
can fit all our technicians, the receptionists and shippers in the back of his car. When customers call, the receptionists answer the phones, if they are on other calls, you can leave a message & they will call you back but if you dont leave a message they dont know to call back. We have always called Linda Gibson back whenever she left a message, unfortunately sometimes she would leave messages after hours and we couldnt call her until the next morning when we got in. She is always rude and abrasive when she calls. She never left our shipping department a message for them to know to call her back.

Her biggest concern is that the items she had previously repaired were never repaired? Those were months ago, I think her customers would have told her if they paid for something that didnt work!

I wonder what the rest of her customers think of her and Aeroderivative Gas Turbine Support? Beware of doing business with Aeroderivative Gas Turbine Support and Linda Gibson as she will try to steam roll you!

It is really sad that she had to post this nonsense as we really liked her as a valued customer of ours.
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#2 Author of original report

Edit/Update to previous Report

AUTHOR: Power Parts - (United States of America)

Ny-co Systems did fix and return boards without any damages. 

My suggestions to Ny-co:  Take the time to answer calls and show some courtesy with a simple read-receipt on emails.  Customers understand mistakes, however disrespecting them by a phone maze is not a solution.

When advertising a repair price, say what the price covers and what it doesn't. 

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