• Report: #408575

Complaint Review: Projector Lamp Center

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  • Submitted: Tue, January 06, 2009
  • Updated: Thu, March 03, 2011

  • Reported By:Madison Wisconsin
Projector Lamp Center
www.projectorlampcenter.com Atlanta, Georgia U.S.A.

Projector Lamp Center Charged for non-stock item, credit not received Atlanta Georgia

*UPDATE EX-employee responds: Unprofessional?

*Author of original report: Their rebuttal mirrors their unprofessional conduct

*UPDATE EX-employee responds: What a load of BS

*UPDATE Employee: www.projectorlampcenter.com

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I placed an order in July of 2008 for a projector lamp that was suppose to ship in 1-3 days. After waiting until September to get my lamp I finally cancelled the order. My credit card was charged and I have been checking on my reimbursement status for two months now with no check being sent. If they can charge my credit card immediately for something that did not ship they certainly can reverse the charge just as quickly.

They have a blog on their website that tries to explain what a great and good company they are and that a few customers with bad experiences shouldn't give the a "bad rap". They also have "safeguards" in place to protect their customers. "Don't be fooled", this company is reactively addressing their inferior customer service problems instead of proactively trying to make their unhappy customers become loyal repeat customers. I will never purchase from this company again.

Tina
Madison, Wisconsin
U.S.A.

This report was posted on Ripoff Report on 01/06/2009 08:16 AM and is a permanent record located here: http://www.ripoffreport.com/r/Projector-Lamp-Center/Atlanta-Georgia-30319/Projector-Lamp-Center-Charged-for-non-stock-item-credit-not-received-Atlanta-Georgia-408575. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
1Author 3Consumer 0Employee/Owner
Updates & Rebuttals

#1 UPDATE EX-employee responds

Unprofessional?

AUTHOR: youknow - (United States of America)

I don't understand how my information shows I am unprofessional considering how I am only giving you info on how corrupt they are. I am one of the employees they screwed over so my 'rebuttal' was meant to be of assistance because I don't want them to be able to continue to do business and screw over their customers. I don't know how to get you your money back but hey, at least I provided as much info as I could. You want to attack ME then you obviously didn't really read my posting or you are just too angry to really listen to the info I am trying to provide. I gave you the info on how to get in touch with the ppl running the place. Do with it as you will. But I am not the bad guy, I was just an employee who thought things were going well and ended up getting screwed. I'm actually trying to help those of you who got screwed. So, stay mad, throw insults if that makes you feel better, but you need to go after the people who did this, not some pion that worked for the company and now wants all there butts to burn.
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#2 Author of original report

Their rebuttal mirrors their unprofessional conduct

AUTHOR: Tmp - (U.S.A.)

If this is BS I sure would like to see a reverse charge on my credit card statement.  Check their record at the Georgia Better Business Bureau and you will see where the BS lies. 
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#3 UPDATE EX-employee responds

What a load of BS

AUTHOR: youknow - (United States of America)

STAY AWAY
FROM THIS PLACE.The FEDERAL GOVERNMENT shut them down because they were so
shady. (This was insider info so I did not actually see these documents but
this is actually what they told their employees when everyone was laid off.) So
their main supplier bought them out. It's funny though how the same people that
used to run Sageryder/Projector Lamp Center are also running Lamps and Screens
LLC (The company created to appear as the "new" company created to
‘own’ Projector Lamp Center, Big Screen Center and Mount Center).  Don't believe me? Do your research! Grant
Hill and Brian Chambers are listed on Lamps and Screens LLC's twitter
(@lampsandscreens) ALONG WITH the president of Stampede who was main Projector
Lamp Center's MAIN supplier for the ‘old’ Sageryder/Projector Lamp Center.
These individuals are ALSO following Projector Lamp Center on twitter as well -
@projectorlampce. (Oh, and guess who ELSE is following Projector Lamp Center on
Twitter? Steve Gross (the ‘old’ owner of Projector Lamp Center), Ashley Gross
(Steve’s daughter and employee), Joe Burgess and Jason Prance who were both
major players in the ‘old’ Projector Lamp Center.)So it appears the company is
running better but that's because 2/3's of Sageryder/Projector Lamp Center's
employees were screwed by being laid off after being told for months the
company was doing very well, Brian and Grant (along with a few others) were
chosen to keep their jobs but ONLY if they signed a contract containing a
non-disclosure AND non-compete (This was insider info so I did not actually see
these documents.) If you go to Ripoffreport's website, the person who is
rebutting all of the negative postings about Sageryder/Projector Lamp Center
(also including Big Screen Center and Mount Center) goes by the name of 'Mark'
but is ACTUALLY Brian Chambers. Oh, and just a piece of advice Grant, don't
post your cell phone number under ANYTHING related to Sageryder
(http://www.cheaponsale.com/d-c114084224789043600-sageryder_brands/). That just
shows how dumb you really are.  Oh, and
you can find Steve (who stopped going by Steve and is now going by Stephen
Gross) at his new “company” ReadyLauch located at 4060 Peachtree Rd NE, Suite
D334, Atlanta GA 30319 and the phone number is 678-894-7300. (Be aware though,
they constantly lied about their address when I was an employee so I have no
idea if this is the correct address or not) I find it humorous that his new
company is basically about running a successful internet based internet
business..... yeah ok.  Side note, please
look up Petaroo as well.
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#4 UPDATE Employee

www.projectorlampcenter.com

AUTHOR: Mark - (U.S.A.)

My name is Mark, I am President of Lamps and Screens Online LLC. My company purchased the assets of Sage Ryder in a public auction in accordance with the bankruptcy laws in the State of Georgia. The assets included the websites www.projectorlampcenter.com, www.bigscreencenter.com and www.mountcenter.com. Sage Ryder went from Chapter 11 to Chapter 7 recently. I will not go into the details why, however the Governor of Georgia's office, the bankruptcy trustee for the state of Georgia and the BBB are now fully aware of circumstances.

Sage Ryder went bust owing my company in excess of $650k, we bought the assets in the hope of recouping some of those losses by turning the company around and making it profitable again. The NEW Company has new management, a solid line of credit and a new mission to offer world class service. We managed to save and re-employ some of the innocent employees that were uncomfortable with the old management practices and re launch the company last week at a new location.

I am very happy to talk or communicate with any old customers that feel they didn't receive satisfaction and direct them to the relevant authorities. My email address is mark@lasollc.com, please feel free to email me with a phone number and I will gladly speak with you.

As the new owners, we will try and point you in the right direction to get some of your money back, as a returning customer we also will be offering a promotion that will be hopefully soften the blow. I ask you to please refrain from posting new comments until you have contacted us.

It is our belief that the old owners of Sage Ryder have set up shop again as www.projectortlampexpress.com their address is 211 Center Parkway, Suite 900, Atlanta GA 30346.
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