• Report: #367999
Complaint Review:

Projector Lamp Center

  • Submitted: Thu, August 28, 2008
  • Updated: Mon, February 21, 2011

  • Reported By:Gilbert Arizona
Projector Lamp Center
www.projectorlampcenter.com Atlanta, Georgia U.S.A.

Projector Lamp Center Will not refund for cancelled order Atlanta Georgia

*UPDATE EX-employee responds: What a load of BS

*REBUTTAL Owner of company: new owners

REBUTTAL BOX™ | Respond to this Report! | Consumer Comment

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Like so many others I visited here only after my encounter with Projector Lamp Center.

14 July: Ordered
17 July: Told order would ship on 21st
24 July: They don't know when order will ship. Order Cancelled. Told refund would appear in 7-10 days.
7 Aug: No refund. Now told all refunds by check only (no reason given) within 30 days.
28 Aug: Charge disputed with American Express.

Avoid Projector Lamp Center. They are at best incompetent and at worse crooks.

I was very satisfied with xxxxxxxxxxxxxxx instead.

Gilbert, Arizona

sorry, allowing you to give a competitors name would instigate others to just file against their competition, to only come back later to suggest their company, ..plus, if you post a competitors name more than likely they will show up on search engines as a Rip-off! - - your comments on this policy are welcome. CLICK here to see why Rip-off Report, as a matter of policy, deleted either a phone number, link or e-mail address from this Report. In this case we removed an alleged competitor's name

This report was posted on Ripoff Report on 08/28/2008 05:33 PM and is a permanent record located here: http://www.ripoffreport.com/reports/projector-lamp-center/atlanta-georgia/projector-lamp-center-will-not-refund-for-cancelled-order-atlanta-georgia-367999. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 UPDATE EX-employee responds

What a load of BS

AUTHOR: youknow - (United States of America)

It's funny how the same people that used to run Sageryder/Projector Lamp Center are also running Lamps and Screens LLC (The new company that ‘owns’ Projector Lamp Center, Big Screen Center and Mount Center).  Don't believe me? Do your research! Grant Hill and Brian Chambers are listed on Lamps and Screens LLC's twitter (@lampsandscreens) ALONG WITH the president of Stampede who just so happened to be the MAIN supplier for the ‘old’ Sageryder/Projector Lamp Center. These individuals are ALSO following Projector Lamp Center on twitter as well - @projectorlampce. (Oh, and guess who ELSE is following Projector Lamp Center on Twitter? Steve Gross (the ‘old’ owner of Projector Lamp Center), Ashley Gross (Steve’s daughter and employee), Joe Burgess and Jason Prance who were both major players in the ‘old’ Projector Lamp Center.)  Also, while 2/3's of Sageryder/Projector Lamp Center's employees were screwed by being laid off after being told for months the company was doing very well, Brian and Grant (along with a few others) were chosen to keep their jobs but ONLY if they signed a contract containing a non-disclosure AND non-compete. The person who is rebutting all of the negative postings on ripoffreport about Sageryder/Projector Lamp Center (also including Big Screen Center and Mount Center) goes by the name of 'Mark' but is ACTUALLY Brian Chambers. Oh, and just a piece of advice Grant, don't post your cell phone number under ANYTHING related to Sageryder (http://www.cheaponsale.com/d-c114084224789043600-sageryder_brands/). That just shows how dumb you really are.  Oh, and you can find Steve (who stopped going by Steve and is now going by Stephen Gross) at his new “company” ReadyLauch located at 4060 Peachtree Rd NE, Suite D334, Atlanta GA 30319 and the phone number is 678-894-7300. His company is about running internet companies... something he is OBVIOUSLY not qualified in promoting.
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#2 REBUTTAL Owner of company

new owners

AUTHOR: Mark - (U.S.A.)

My name is Mark, I am President of Lamps and Screens Online LLC. My company purchased the assets of Sage Ryder in a public auction in accordance with the bankruptcy laws in the State of Georgia. The assets included the websites www.projectorlampcenter.com, www.bigscreencenter.com and www.mountcenter.com. Sage Ryder went from Chapter 11 to Chapter 7 recently. I will not go into the details why, however the Governor of Georgia's office, the bankruptcy trustee for the state of Georgia and the BBB are now fully aware of circumstances.

Sage Ryder went bust owing my company in excess of $650k, we bought the assets in the hope of recouping some of those losses by turning the company around and making it profitable again. The NEW Company has new management, a solid line of credit and a new mission to offer world class service. We managed to save and re-employ some of the innocent employees that were uncomfortable with the old management practices and re launch the company last week at a new location.

I am very happy to talk or communicate with any old customers that feel they didn't receive satisfaction and direct them to the relevant authorities. My email address is mark@lasollc.com, please feel free to email me with a phone number and I will gladly speak with you.

As the new owners, we will try and point you in the right direction to get some of your money back, as a returning customer we also will be offering a promotion that will be hopefully soften the blow. I ask you to please refrain from posting new comments until you have contacted us. 


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