Report: #430773

Complaint Review: Projector Lamp Center

  • Submitted: Wed, March 04, 2009
  • Updated: Sat, April 25, 2009
  • Reported By: Bay Village Ohio
  • Projector Lamp Center
    4060 Peachtree Rd D-334
    Atlanta, Georgia

Projector Lamp Center Failed to deliver, failed to refund as promised Atlanta Georgia

*UPDATE Employee: Projector Lamp Center

Show customers why they should trust your business over your competitors...

I would never do any business with Projector Lamp Center. I do not know if they even provide products to anyone.

I ordered a product (television projector lamp) one month, no delivery and offered refund two months later, it has been over three more months and in spite of complaints to the company and the BBB they are not refunding as promised in an e-mail from them. This promise of a refund was made when they actually answered the phone. Now you can only reach an electronic help desk with patronizing responses.

There are many complaints floating around. On this site (RipOff Report) I noticed some postings from people claiming a good experience with Projector Lamp Center. Is is possible that claims of good service are false? I can not know. Based upon other threads, including their own helpdesk comments at SageRyder, Inc. , , , this is a common complaint. They have simply kept money they withdrew from my credit card before they shipped a product they likely NEVER had. I made the mistake of waiting too long to head it off with the credit card company because all of their responses seem appropriate. It turns out that they just put you off until they wear you down and they keep the money they withdrew. Very sad that there are companies with this tactic.

Bay Village, Ohio
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This report was posted on Ripoff Report on 03/04/2009 02:20 PM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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Updates & Rebuttals


#1 UPDATE Employee

Projector Lamp Center

AUTHOR: Mark - (U.S.A.)

Dear Sir, My name is Mark and I am President of Lamps and Screens online LLC. My company purchased the assets of Sage Ryder in a public auction in accordance with the bankruptcy laws of Georgia. The assets included the websites, and Sage Ryder went from Chapter 11 to Chapter 7 recently. I will not go into the details why, however the Governor of Georgia's office, the bankruptcy trustee for the state of Georgia and the BBB are now fully aware of circumstances.

Sage Ryder went bust owing my company in excess of $650k, we bought the assets in the hope of recouping some of those losses by turning the company around and making it profitable again. The NEW company has new management, a solid line of credit and a new mission to offer world class service. We managed to save and re-employ some of the innocent employees that were uncomfortable with the old management practices and relaunch the company last week at a new location.

I am very happy to talk or communicate with any old customers that feel they didnt receive satisfaction and direct them to the relevant authorities. My email address is, please feel free to email me with a phone number and I will gladely speak with you.

As the new owners, we will try and point you in the right direction to get some of your money back, as a returning customer we also will be offering a promotion that will be hopefully soften the blow. I ask you to please refrain from posting new comments until you have contacted us.

It is our belief that the old owners of Sage Ryder have set up shop again as www.projectortlampexpress. Their address is 211 Center Parkway, Suite 900, Atlanta GA 30346.
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