• Report: #447757
Complaint Review:

Projector Lamp Center

  • Submitted: Thu, April 30, 2009
  • Updated: Fri, February 25, 2011

  • Reported By:Lebanon Missouri
Projector Lamp Center
3000 Old Alabama Road, Suite 119-614 Alpharetta, Georgia U.S.A.

Projector Lamp Center Did not refund money after order was cancelled Alpharetta Georgia

*UPDATE EX-employee responds: What a load of BS

*UPDATE Employee: www.projectorlampcenter.com

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Placed an order for a projector lamp on 10/23/08, including price for overnight delivery. Item was not received so I called and cancelled. I received an e-mail from SageRyder (which I assume is a third party) stating I would be receiving a check for the refund amount.

I requested that a credit be issued against the credit card the amount had been charged against. That was on 11/6/08.

I have sent numerous requests for update on the status with no reply, other than any e-mails regarding refunds or returns must be submitted via the help desk located on their website. That was done, and another ticket # was issued through the Help Desk. At this point, the Help Desk link I was given is no longer active.

They have in essence taken the $351.75 and I have received nothing in return. Since the order, I have seen other posts complaining of this companies service. Whatever you do, do not use this company.

Lebanon, Missouri

This report was posted on Ripoff Report on 04/30/2009 12:00 PM and is a permanent record located here: http://www.ripoffreport.com/reports/projector-lamp-center/alpharetta-georgia-30022/projector-lamp-center-did-not-refund-money-after-order-was-cancelled-alpharetta-georgia-447757. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 UPDATE EX-employee responds

What a load of BS

AUTHOR: youknow - (United States of America)

FROM THIS PLACE.The FEDERAL GOVERNMENT shut them down because they were so
shady. (This was insider info so I did not actually see these documents but
this is actually what they told their employees when everyone was laid off.) So
their main supplier bought them out. It's funny though how the same people that
used to run Sageryder/Projector Lamp Center are also running Lamps and Screens
LLC (The company created to appear as the "new" company created to
‘own’ Projector Lamp Center, Big Screen Center and Mount Center).  Don't believe me? Do your research! Grant Hill
and Brian Chambers are listed on Lamps and Screens LLC's twitter
(@lampsandscreens) ALONG WITH the president of Stampede who was main Projector
Lamp Center's MAIN supplier for the ‘old’ Sageryder/Projector Lamp Center.
These individuals are ALSO following Projector Lamp Center on twitter as well -
@projectorlampce. (Oh, and guess who ELSE is following Projector Lamp Center on
Twitter? Steve Gross (the ‘old’ owner of Projector Lamp Center), Ashley Gross
(Steve’s daughter and employee), Joe Burgess and Jason Prance who were both
major players in the ‘old’ Projector Lamp Center.)So it appears the company is
running better but that's because 2/3's of Sageryder/Projector Lamp Center's
employees were screwed by being laid off after being told for months the company
was doing very well, Brian and Grant (along with a few others) were chosen to
keep their jobs but ONLY if they signed a contract containing a non-disclosure
AND non-compete (This was insider info so I did not actually see these
documents.) If you go to Ripoffreport's website, the person who is rebutting
all of the negative postings about Sageryder/Projector Lamp Center (also
including Big Screen Center and Mount Center) goes by the name of 'Mark' but is
ACTUALLY Brian Chambers. Oh, and just a piece of advice Grant, don't post your
cell phone number under ANYTHING related to Sageryder
(http://www.cheaponsale.com/d-c114084224789043600-sageryder_brands/). That just
shows how dumb you really are.  Oh, and
you can find Steve (who stopped going by Steve and is now going by Stephen
Gross) at his new “company” ReadyLauch located at 4060 Peachtree Rd NE, Suite
D334, Atlanta GA 30319 and the phone number is 678-894-7300. I find it humorous
that his new company is basically about running a successful internet based internet
business..... yeah ok.  Side note, please
look up Petaroo as well.
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#2 UPDATE Employee


AUTHOR: Mark - (U.S.A.)

My name is Mark, I am President of Lamps and Screens Online LLC. My company purchased the assets of Sage Ryder in a public auction in accordance with the bankruptcy laws in the State of Georgia. The assets included the websites www.projectorlampcenter.com, www.bigscreencenter.com and www.mountcenter.com. Sage Ryder went from Chapter 11 to Chapter 7 recently. I will not go into the details why, however the Governor of Georgia's office, the bankruptcy trustee for the state of Georgia and the BBB are now fully aware of circumstances.

Sage Ryder went bust owing my company in excess of $650k, we bought the assets in the hope of recouping some of those losses by turning the company around and making it profitable again. The NEW Company has new management, a solid line of credit and a new mission to offer world class service. We managed to save and re-employ some of the innocent employees that were uncomfortable with the old management practices and re launch the company last week at a new location.

I am very happy to talk or communicate with any old customers that feel they didn't receive satisfaction and direct them to the relevant authorities. My email address is mark@lasollc.com, please feel free to email me with a phone number and I will gladly speak with you.

As the new owners, we will try and point you in the right direction to get some of your money back, as a returning customer we also will be offering a promotion that will be hopefully soften the blow. I ask you to please refrain from posting new comments until you have contacted us.

It is our belief that the old owners of Sage Ryder have set up shop again as www.projectortlampexpress.com their address is 211 Center Parkway, Suite 900, Atlanta GA 30346.

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