• Report: #110408

Complaint Review: Sallie Mae Servicing

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  • Submitted: Mon, September 27, 2004
  • Updated: Wed, September 29, 2004

  • Reported By:Fairfield Ohio
Sallie Mae Servicing
P.O. Box 9500 Wilkes Barre, Pennsylvania U.S.A.

Sallie Mae Servicing Reported to Credit Bureau when loan was in forebearance Wilkes Barre Pennsylvania

*Consumer Suggestion: I work at another student loan company.

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On August 25, 2004 I was informed while applying for a home refinance that Sallie Mae had reported to all three credit bureaus for being behind on my payment to Sallie Mae Servicing when in fact my loan was in forebearance. I am in the process of fighting them now. For some reason I cannot get above the first level supervisors. Anyone with any luck please let me know.

Thomas
Fairfield, Ohio
U.S.A.

This report was posted on Ripoff Report on 09/27/2004 03:52 PM and is a permanent record located here: http://www.ripoffreport.com/r/Sallie-Mae-Servicing/Wilkes-Barre-Pennsylvania-18773-9500/Sallie-Mae-Servicing-Reported-to-Credit-Bureau-when-loan-was-in-forebearance-Wilkes-Barre-110408. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 1Consumer 0Employee/Owner
Updates & Rebuttals

#1 Consumer Suggestion

I work at another student loan company.

AUTHOR: Marcus - (U.S.A.)

Questions:

1 - does Sallie Mae Servicing (http://www.salliemae.com) reflect the forbearance in the account history? If you haven't signed up for it, you'd better start.
2 - did Sallie Mae send you a statement reflecting the forbearance? Anything in writing?

If #1 is true, a simple printout of the page showing the forbearance period should be sufficient proof. You don't need to get past the first level sups - just let them know you can fax them a copy of this. They'll get it taken care of - and if they don't, you can always dispute it with the bureaus using that printout.

IF #2 is true, same as above.

If #1 nor #2 are true, then there's no proof of the forbearance, and when a forbearance is placed on an account, there -MUST- be confirmation sent. If you didn't get confirmation at the time it was set up, unfortunately that falls back onto you.

Even if they didn't send you a confirmation letter, they should still have been sending you monthly bill statements reflecting no payment due.
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