- Report: #1020142
Report - Rebuttal - Arbitrate
Complaint Review: SunTrust Mortgage
SunTrust MortgageInternet United States of America
SunTrust Mortgage SunTrust Overpayment after payoff takes weeks to get reimbursement if at all , Internet
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Called back (2nd call of 2/25), and was told that e-pay is a link on their site but they don't support the service at all, it is a third part and that is where they sent my money back in check form. I asked why they didn't just send it to me since it was MY money, and they stated it is their policy to send it back in check form (not electronically) back to the direct payer (in this case their e-pay service provider). They gave me the phone number of e-pay (1-800-480-0958 and told me I needed to call them. I called that number and the rep on the line told me that I should have never been given that number as it is for SunTrust only to utilize and he would see if he could connect me to someone to help, after 15 minutes of hold music, I got transferred to SunTrust Bank and a representative (after explaining my situation) told me that I was connected to the Bank and not to the Mortgage company and I needed to call SunTrust Mortgage. Called back (3rd call for the day) and expressed in detail my extreme frustration on this run-around and I still don't have the $2,100 I'm owed, in addition it will be affecting my checking account by the end of today because I had planned on that money being there. This rep decided to call e-pay service himself, placing me on hold, and after a while came back and stated that e-pay service didn't have record of receiving their check yet and it hadn't been "long enough" to re-issue a check.
So for 25 days they have mucked around with my $2,100 and I still don't have it. I would not recommend SunTrust Mortgage, nor their e-pay service to anyone at any time. They do not take any customer ownership on the service they promote customers to utilize.
This report was posted on Ripoff Report on 02/25/2013 04:58 PM and is a permanent record located here: http://www.ripoffreport.com/r/SunTrust-Mortgage/internet/SunTrust-Mortgage-SunTrust-Overpayment-after-payoff-takes-weeks-to-get-reimbursement-if-at-1020142. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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