- Report: #1141704
Report - Rebuttal - Arbitrate
Complaint Review: Verizon
VerizonNew York City, New York USA
Verizon Lowell McAdam, Mrs Garcia Horrendous Customer Service New York City New York
*Author of original report: Get A Life
*General Comment: After 18 years...
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After 18+ years with Verizon we had to make a payment arrangement with them. After we paid the initial payment, we called back and asked to ammend the arrangement, the rep agreed and we made another payment. The following week we called again to make a new arrangement and the rep again agreed. The following week we called (all previous reps told us just call again next week as long as you make a payment when you call there won' be a problem) this rep told us we could not make a new arrangement and we need to pay almost all of the balance. We asked for a Supervisor and we were told they would call back. The Supervisor called back and stated the same need to make a large payment and would not authorize a new arrangement.
I then called the President's office in New York and spoke with Mrs Garcia, she informed me we would receive a call from an executive to resolve our situation.
After 3 weeks our service was interrupted. I called back and spoke with Mrs Garcia, she read the notes to me... The "executive" that she was going to have call me was the same supervisor I spoke to in the ocal payment center and all that supervisor did was renote the account. I discussed this with Mrs Garcia once again explaining we want to pay, but cant pay the amount they want. Mrs Garcia informed me that even the President cannot override the payment arrangement people. I asked to speak with the President directly (I knew that would'nt happen) she told me she is the go laison for the executive office and other departments. I told her I wanted the Prsident to tell me why I should stay with Verizon and not go with Xfinity. Mrs Garcia told me doesnt concern himself with these type of situations.
After 18 years as a customer Verizon, they just dont care and that comes from the Executive Office.
This report was posted on Ripoff Report on 04/25/2014 11:10 AM and is a permanent record located here: http://www.ripoffreport.com/r/Verizon/New-York-City-New-York/Verizon-Lowell-McAdam-Mrs-Garcia-Horrendous-Customer-Service-New-York-City-New-York-1141704. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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