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Ripoff Report | First Convenience Bank Review - El Paso, Texas
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Report: #1174246

Complaint Review: First Convenience Bank - El Paso Texas

  • Submitted:
  • Updated:
  • Reported By: Angel — El Paso Texas
  • Author Not Confirmed What's this?
  • Why?
  • First Convenience Bank 6801 Gateway El Paso, Texas USA
  • Phone: 18006779801
  • Web:
  • Category: Employees

First Convenience Bank Charging people for all service El Paso Texas

*Consumer Comment: Well there's your problem

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After months of getting negative fees we decided to go to the bank and ask for help. The bank teller told us that they offered a service of $2 every time you would have insufficient fund they did not let us know that if within 3 days you did not pay a $35 charge + any negative money continue to build up no phone calls to let the customer know! you pay a fee and they recharge I called the main bank line and although I had my receipts and my bank statements she was very rude. Please if you associate with this bank ask a lot of questions because they even charge when you call for your balance.

This report was posted on Ripoff Report on 09/03/2014 04:29 PM and is a permanent record located here: https://www.ripoffreport.com/reports/first-convenience-bank/el-paso-texas-79907/first-convenience-bank-charging-people-for-all-service-el-paso-texas-1174246. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 Consumer Comment

Well there's your problem

AUTHOR: Robert - ()

POSTED: Wednesday, September 03, 2014

 After months of getting negative fees we decided to go to the bank and ask for help.

- Why did it take you MONTHS?  Most responsible people would contact the bank immediatly if they noticed a problem...or do you not consider negative fees a problem?

Let me go out on the limb here and say that you are the type of person who expects the bank to manage your money.  You expect them to tell you when you are out of money. When in reality YOU are the one responsible for your money.

Now, what does this mean?  It means that you need to keep a written register, and everytime you make a transaction you need to write it down and deduct it from your available balance.  Then, and this is the important part, when you don't have enough money to make a transaction you DON'T make the transaction.  If you do this an amazing thing happens..you don't go negative and you don't get charged overdraft fees.

Oh but you say you use their on-line banking.  Well here is a shock for you, on-line banking was NEVER meant to replace the written register. 

If you don't know how to keep a register, you ready for another shock.  Go into a branch and ask them to help you.  Not only will I bet that they will show you, they will probably even provide you with your own register to use.

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