Homeserve Scam Default

I bought a home at an Auction. I asked for everything to be covered. They read the terms and conditions so fast and worded things like up to 10,000 in repairs and replacement....of parts. they do not replace and what the call parts is the parts they choose to repain and some are just simply not covered. I spent more time without A/c then I ever have with no homewarranty. I put it on 2 homes and one took weeks to get someone out. They had no worry at all about it till I called daily upset about the home I was living in and after weeks finally sent someone out to the old house. They hire Jokers to come out. I was charged for my condenser to be cleaned and they only cleaned the front of it not the back or sides. I paid 500 out of pocket b/c they only covered one pound of freon and we needed 3. I I can give 0 stars or negative I would. THe customer service finds every loop hole to leav you screwed and the people charge more b/c of the home warranty. I have never paid so much. Then my A/c stopped again took days again to get someone out. was a simple fix and a week later the compressor goes out. Guess what it not covered. Apparently it isnt a part? 9k for a new unit out of pocket. I call again b/c I thought i might be smelling gas. I specifically said I wanted everything covered. The lady I spoke to was so rude talked over me when I talked. They had to pull the call to see if they can do anything. THey heard me say I wanted EVERYTHING covered but I did not specifically ask if the gas line was covered so there is nothing they can do when it is the only thing apparently I am not signed up for. I tell her I may smell gas so now I cant sign up for it they wont back date it apparently 3 months ago it wasnt available in my area but now it is. when they ask about inside lines outside lines electric water heater tons of things i pay seperate for each and oi specifically say EVERYTHING still sorry about your luck. In 3 months I have spent over 10k that homeserve did not cover while I pay them monthly for nothing. The dont have empathy or understanding or see hwat it is like being a mom of 4 trying to have protection and think my back is covered when all they do is make my life hell everytime I gave them a chance they failed. Never once were they about the customer. It is a SCAM