HomeServe HomeServe Contractors caused Foundation Damages Chattanooga Tennessee

I am a Senior Citizen that wants to keep their property in good shape to avoid any damages. I received several letter and calls regarding getting the HomeServe Water/Sewer Home Warranty and I added the Interior Plumbing. They stated HomeServe was part of the City of Houston so I thought ok as long as they work with the City. Well, they were not part of the City part waited to late to check on it. HomeServe used Deceptive and Misleading Practices to add me to their customer list. HomeServe thought Senoir Citizen will trust faster than the younger generations so they are successful with the tactics.

During the plan period, I did not need to call them but I had a sewerage smell in my home. I requested a service call for the issue so they sent a company name Texas Quality Plumbing. This company subcontractor the work to another non licensed but I thought would stand behind the work. Texas Quality Plumbing decided to replace a seal under the commode and all time telling there is leak under home. I asked why would you replace the seal under the commode if it will resolve the issue so HomeServe covered the cost. A day later the smell was back in the Master Bedroom Bathroom. Since the commodes are back to back in the home, the smell switch from the full bath to Masterbedroom bath.

Of course, they knew I would need to call them back so I called HomeServe again. Texas Quality Plumbing stated they needed to dig under the house so I expressed my concerns to HomeServe. HomeServe said they would speak to Texas Quality Plumbing then HomeServe tells I would need to pay $500.00 and they pay the remainder. I asked why am I paying $500.00 for a job that should have been resolved on the 1st trip. HomeServe representative says "we paid for the services and that amount was subtracted from 2500.00 and to repair under the house is over $2000.00. I went back and forth for 2 days then spoke to someone that read my plan. He said I appreciate your persistence with resolving the issue because you are covered for the entire amount without any out of pocket.

 On February 22, 2018, a crew under a different name than Texas Quality Plumbing dug under my home and broke one of the Foundation Leveling Piers. I checked with the City to see if Texas Quality Plumbing pulled a permit for the job and the subcontractor did not pull a permit.I heard the loud noise in the house and ran outside to ask what happened but started speaking Spanish and I did not understand. I called Texas Quality Plumbing to report it and was told by the owner any damages done that Texas Quality Plumbing would take care of it. It took another 4- 5 days for Texas Quality Plumbing to come back. I called HomeServe again to report that Texas Quality Plumbing had someone dig up my property, didn't make sure it was covered so no one would fall in it.

Texas Quality Plumbing called when it started raining to give that reason " It's Raining". They  took pictures of the before and after which shows the broken foundation pier that they refused to repair. I requested several times for a different contractor and was told I needed to pay $75.00 for an existing service request. I told them I would not pay for services that caused more damages to my home and the issue still unresolved. They told I would need to have same company that caused damages to comeback out for repairs. I asked "Why would I allow them back my home to cause more damages?" I might have been gullible initially but my eyes are open now.

 In an effort to get issue resolved, I filed a BBB complaint and told them not to debit account until this is resolved. Then I got a call from Lacy Lively (RM WOW Specialist) that stated I sorry you are having an issue but we can send Texas Quality Plumbing. I told her no because they caused foundation leveling issue. I involved my Homeowner Insurance Company and inspected the pictures which they agree that there wasn't a leak to be repaired. Lacy could you send the pictures to me and I send the same day without a response. On May 3 , 2018, HomeServe decided to debit my account for monthly payments after they were told not to debit until issue was resolved. I left a message for Lacy Lively and she called me stating she did not received the pictures so I sent them again.

So the offer the inspect pictures and resolve the issue with another contractor or another option without out of pocket. After receiving the pictures, she says I have another option...You can call a contractor and have them dig under the house and they make the determination there is foundation damage. Then they would take a look at it issue again. That is asinine and more tactics to take advantage of a Senior Citizens. Now HomeServe contractor damage is causing  stress on the entire house. I got an estimate to repair Texas Quailty Plumbing damages and added damages from their incompetence in the amount of $12,000.00.