Complaint Review: Total Home Protection/Service Plus -
- Total Home Protection/Service Plus United States
- Phone: 1-800-545-0402
- Web:
- Category: Home Warranty Companies, Home warranty
Total Home Protection/Service Plus Failed to send me my refund for services I paid for
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I had a problem with my GE refrigerator and I contacted Total Home Protection to file a claim. A technician came to my home to diagnose the problem and I paid the $45.00 fee. When I tried to determine what they were going to do the company told me they were no longer working with Total Home Protection and they would not service my refrigerator. I called Total Home Potection and I was informed they were going to pay me $300.00 and would not authorize a repair because it was too costly and they were going to buy out my refrigerator for $300.00.
My refrigerator is only 5 years old and I could not replace it for $300.00. Shortly after that I had a problem with a burner on my gas stove. When the technician came out to fix it I asked him if he thought it was reasonable to receive $300.00 for my refrigerator and he examined the problem and told me he was certain he could repair it for $300.00 - $325.00. I called Total Home Protection and explained what had occurred. I was told if I wanted to proceed with the repair I would have to pay for the repair and THP/Service Plus would reimburse the $300.00 but no more.
So I proceeded with the repair on December 13th, 2021. I submitted the required documentation to THP/Service Plus and I received a phone call from a supervisor informing me that I would be receiving a reimbursement check. It is now March 8th, 2022 and I still do not have my check. After numerous calls to THP and return calls from supervisors I still can not get my reimbursement.
I am now contacting my state Consumer Protection Office to file a complaint against THP/Serv ice Plus. Please be forewarned - DO NOT purchase a Home Warranty Plan from Service Plus. It will be an enormous mistake on your part!!
This report was posted on Ripoff Report on 03/08/2022 12:47 PM and is a permanent record located here: https://www.ripoffreport.com/report/total-home-protectionservice/failed-send-refund-services-i-1516688. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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