Airbnb Ripped off by Airbnb for $1955-Unclean and Unsanitary Accommodations During COVID-19

On March 1, I went to the Airbnb home that i had reserved for my brief stain in Scottsdale Arizona. I arrived at the home and on arrival based on the exterior of the home it was not at all what was expected. There were large garbage cans sitting in front of the house. As we proceed to enter the home and walk through it, we noticed an odor in the house as well as numerous food/drink stains on the floors. We continue through the house and found more dirt and grime throughout the home. Shower head was disgusting and bathtub had rings.

We also noticed a bottle of old spice soap sitting on the bathtub left by previous guest. We opened the refigerator beer and other food items left in the refrigerator from the prior guest. there were opened and used boxes of plasticware on the counter. Left by prior guest. We go into the bedrooms to find stains on the bedspreads and broken blinds. The furniture is old and looks like it is from a used hotel furniture sale. There were many fleas throughout the house. There were scratches on the doors and walls from a dog or other pet. Keep in mind, I was paying $679/night for this home and it did not provide the basics which was cleanliness.

We continue outside to the pool area and the patio chairs were full of yellow stains and were gross. The pool was dirty and had not been cleaned at all. The exterior of the home had rotting wood on it indicating the home had not been cared for and maintained. We left immediately and I contacted Airbnb, clicked on the link to involve Airbnb and requested a refund and I was told to try to resolve it with the host so I contacted the host Bethany to make her aware of the unclean and unsanitary state of this house and that we would not be staying here. She immediately pretended to care and send us across town looking at another not so great, not so clean and even unsafe property and I declined  staying at either house via text message.

She said she understood and said she would reach out to the owner to request a refund and she would call me back once she spoke to him. In the meantime, I am without a place to stay and a long way from home. I go to Homewood Suites and thankfully I was able to get us some rooms. It was a group of eight of us and we were trying to make the best of our three night stay considering our first day was ruined. Bethany called back shortly after saying that they owner approved the refund. I continued to make the best of my trip but kept an eye out form the refund. It never showed up and as of today April 22, 2021 still has not shown up. I have been bombarded with numerous excuses and reasons why my money will not be returned including lies that i never canceled the reservation and I did not reach out to Airbnb within 24 hours.

Ive been yelled at by Airbnb representatives and told that they would allow the Owner to decide whether or not my money would be returned. Basically, letting the scammer decide. I am now reporting them because people need to know not to rent on Airbnb and if you do decide to rent stay away from Bethany the host. The houses she host are awful. They are not cleaned thoroughly. as she states and they all appear to have old used hotel fueniture or something.The pictures are not a true representation of these homes and they are using a filter or something to enhance the photos. I never stayed in the house but they kept my money. They expected me to want to stay in a filthy house that smelled and had fleas. If the house had at least been clean I would have made it work. It was not.

I have tried working with them since March 1 and i keep getting the runaround and no resolution to this issue. I want my money back they did not deliver what they were supposed to and I never stayed in that home at all.