• Report: #831833
Complaint Review:

American Family Insurance

  • Submitted: Tue, January 31, 2012
  • Updated: Tue, January 31, 2012

  • Reported By: Qleo — Aurora Colorado United States of America
American Family Insurance
Internet United States of America

American Family Insurance Complete lack of customer service Internet, Internet

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While I was attempting to help a customer reconcile the amount of money still owed to her from her property damage insurance claim (our invoice was paid in full - this was strictly as a customer service endeavor), I contacted her insurance company - American Family customer service - via telephone.

Initially the customer service rep was polite enough but when I offered to send over the sign authorization form allowing them to discuss the account with me, he got snippy and refused to accept WRITTEN, SIGNED authorization.  

Then he repeatedly (over 5 times) refused to allow me to speak with a supervisor to clarify what authorization they required.

Extremely bad customer service - you would think they would care more about their own clients! 

This report was posted on Ripoff Report on 01/31/2012 12:54 PM and is a permanent record located here: http://www.ripoffreport.com/reports/american-family-insurance/internet/american-family-insurance-complete-lack-of-customer-service-internet-internet-831833. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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