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Report: #780225

Complaint Review: Assurance Wireless - Internet

  • Submitted:
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  • Reported By: Angela — Nashville Tennessee United States of America
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  • Assurance Wireless P.O. Box 686 Internet United States of America

Assurance Wireless Customer Dissatisfaction Internet

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I was a customer of Assurance Wireless because i receive government benefits and got phone service with them. After a year, when it came time to re certify, they sent me a certification form in the mail 3 months before expiration date, i mailed it back. Then close to expiration time, i kept getting text messages that i need to re certify so i called their toll-free number and re-certified through their automated system, then kept getting text  messages that my service was about to expire..to re certify. So I called them and inquired that i mailed in the certification form, and to my surprise they said they had not gotten it. They sent me another form 2 days before my service was to expire, i faxed it, and and called the next day to ask if they received it and one representative said it takes 2-3 days to process and another representative said it take 7 to 10 days. Evidently something is wrong with their automated system and representatives are lying about my not re certifying! Now my service has been disconnected and i am devastated that these people carried me through this!

This report was posted on Ripoff Report on 09/22/2011 10:41 PM and is a permanent record located here: https://www.ripoffreport.com/reports/assurance-wireless/internet/assurance-wireless-customer-dissatisfaction-internet-780225. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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