Complaint Review: Assurance Wireless
I received an assurance wireless phone and had it turned on on October 19, 2013. I had 250 minutes and 250 texts. I checked my account balance halfway through the month and it said I had 154 text messages left. I texted 3 or 4 times through the day after this and when no one responded I went back in the next day to see if they were sent and all my text message minutes where gone. I called the company and the man told me it was a big problem they were having and promised it would be fixed in 24 to 72 hours. Its been a week and a half now.
I am now being told I used all my minutes but the 3rd lady I talked to said I only used 118 minutes. After the 4th called, when I started getting frustrated and impatient, they told me I used all my minutes. That I should go online and count how many I used. I counted them on my phone and determined it was around the 118 minutes the 3rd lady said. I tried to get online to count them, but mysteriously there was no record showing of any text messages I had sent or received.
So just like everyone else, I became frustrated and gave up calling them. I filed a complaint with the FCC. Its frustrating to know that the people in Columbia are being paid for a service they are not providing. The call agents are very rude and you get never talk to a person that can actually fix the problem. Like everyone else on here, I was made to feel I was trying to scam them. Please respond if you have had this problem. I would really like to see them lose the contract with the government phone, they are making 2 billion dollars a year and not providing a reliable service to the consumer.
This report was posted on Ripoff Report on 11/15/2013 04:45 AM and is a permanent record located here: http://www.ripoffreport.com/reports/assurance-wireless/select-stateprovince/assurance-wireless-text-message-minutes-disappearing-from-account-london-kentucky-1099474. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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