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Report: #227896

Complaint Review: Best Buy Golf Supply - Orangevale California

  • Submitted:
  • Updated:
  • Reported By: Punta Gorda Florida
  • Author Confirmed What's this?
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  • Best Buy Golf Supply 8745 Pathfinder Orangevale, California U.S.A.

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Back on October 4 of 2002, I wrote about my horrendous experience with the most despictable retailer I have ever met in my 74 years on this planet. The owner, Ken Briggs, deserves to be next in line for the gallows after Saddam, the way he cheats and abuses customers. He even makes a profit by sending different equipment than ordered, and will only issue a credit if you pay both the delivery charge to you and the postage back, even though he is quilty of making the error.

He is also a master at avoiding your calls and emails and only appoligises when the many consumers write to the Rip Off Report using more excuses than M & M has chocolates in his rebuttals.

If history ever has repeated itself, this guy is the perfect example of one not to do business with.

I have found a legitimate golf component company called (((REDACTED))) which has an excellent customer service program, good quality product, fair prices and an owner who cares about his customer relationship. They once made an error in what they shipped and paid the return and re-delivery charges and sent me a gift for the trouble.

I have taken the time to write back again after all these years because I see that good old Ken is still up to his old tricks cheating frustrated customers.

sorry, allowing you to give a competitors name would instigate others to just file against their competition, to only come back later to suggest their company, ..plus, if you post a competitors name more than likely they will show up on search engines as a Rip-off! - - your comments on this policy are welcome. CLICK here to see why Rip-off Report, as a matter of policy, deleted either a phone number, link or e-mail address from this Report. In this case we removed an alleged competitors name


Joel
Punta Gorda, Florida
U.S.A.

This report was posted on Ripoff Report on 12/30/2006 01:35 AM and is a permanent record located here: https://www.ripoffreport.com/reports/best-buy-golf-supply/orangevale-california-95662/best-buy-golf-supply-still-ripping-off-customers-and-excuses-excuses-excuses-orangevale-227896. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
0Author
4Consumer
0Employee/Owner

#4 UPDATE Employee

Very sorry for any inconvenience

AUTHOR: Ken - ()

POSTED: Tuesday, December 03, 2013

Dear Valued Customer, First I would like to sincerely apologize for any inconvenience that I have caused you or your family. I feel terrible for not responding earlier and staying on top of any issues that arose that should have been handled in a professional manner. We have been having supplier problems since 2004 as we distributed products for many different manufacturers. We should have communicated better with you and for that i am very sorry we did not. We were growing so quickly we did not have the man power to take care of everything the way it should have been which is my fault i should have brought on more help. I just wanted to reply to everyone that was affected and publicy apologize for the inconvenience we caused. I wish everyone a wonderful holiday season with your family.

Thank you

BBGS
Ken

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#3 UPDATE Employee

Please grow up and quit being so negative

AUTHOR: Ken - (U.S.A.)

POSTED: Saturday, March 24, 2007

Joel, Why do you chose to slander companies Joel? Is it because you are jealous? You come on here and post anything about any company and about any one. This is a credible site...Bottom line is you must still be looking for magic golf clubs that make you play scratch golf. They still do not make them it is all the skills that god has given you. No worries we are not going anywhere we have to hard for 10 years and have a lot of satisfied customers. You can not make everyone happy that is part of business but we always do our best.

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#2 Consumer Comment

Did he say God???

AUTHOR: Jack - (U.S.A.)

POSTED: Monday, February 19, 2007

Joel, I can totally sympathize with you. I was ripped off just like you, but at least you received your money back, albeit with deductions. I received nothing back but promises, lies and more lies.

The very thought that this man has the audacity to suggest someone else should get "God in their life" is an insult to any person with one iota of religion in their being.

Ken, do the right thing. If you have the arrogance to tell someone to get God in THEIR life, see thou and do thou likewise.

In the same vein, treat people the way you would want to be treated, or are you?

Jack
Green Valley, AZ

PS I'm sure you remember.

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#1 UPDATE Employee

Processed over 125,000 order in 06

AUTHOR: Ken - (U.S.A.)

POSTED: Wednesday, February 07, 2007

Joel, Still trying to knock people down after 5 years. You are a class act and obviously have to much time on your hands. Just a little info in the title also. So sorry you paying higher prices for products and that we are the leading component distributor in the industry. Maybe you need god in your life to learn what is actually important and it is not a golf club :-)

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