Complaint Review: Best Buy Golf Supply - Orangevale California
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- Author Confirmed
- Best Buy Golf Supply 8745 Pathfinder. Orangevale, California U.S.A.
- Phone: 877-209 6381
- Web:
- Category: Sporting Goods
Best Buy Golf Supply Totally nonresponsive customer service Ripoff Orangevale California
*UPDATE Employee: We are very sorry for any inconvenience
*UPDATE Employee: Discount for the incovenience
*UPDATE Employee: We sincerely apoloigize for the inconvenience
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I placed an order for a set of iron on 6/17/2006. While on the website, an order number was immediately assigned. I waited a week before requesting shipping information and received a response that the order was delayed but would ship on or about 6/29.
Here we are over a week later and the company has failed to repond to two emails and one call to customer service. When I used their website to check order status, it stated that the order number assigned to the order was invalid. So three weeks after placing the order the company computer advises that the order number is invalid and both the order status and customer service branches refuse to respond to legitimate questions.
The one bright note in this horrible situation is they have not charged my credit card. That fact is of little solice with my golf season almost half over. Avoid this company if possible. If they are this nonresponsive before delivery of their product, can you imagine how responsive they would be following delivery if a problem occurred.
Robert
Moline, Illinois
U.S.A.
This report was posted on Ripoff Report on 07/07/2006 05:19 PM and is a permanent record located here: https://www.ripoffreport.com/reports/best-buy-golf-supply/orangevale-california-95662/best-buy-golf-supply-totally-nonresponsive-customer-service-ripoff-orangevale-california-199918. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#3 UPDATE Employee
We are very sorry for any inconvenience
AUTHOR: Ken - ()
SUBMITTED: Tuesday, December 03, 2013
Dear Valued Customer, First I would like to sincerely apologize for any inconvenience that I have caused you or your family. I feel terrible for not responding earlier and staying on top of any issues that arose that should have been handled in a professional manner. We have been having supplier problems since 2004 as we distributed products for many different manufacturers. We should have communicated better with you and for that i am very sorry we did not. We were growing so quickly we did not have the man power to take care of everything the way it should have been which is my fault i should have brought on more help. I just wanted to reply to everyone that was affected and publicy apologize for the inconvenience we caused. I wish everyone a wonderful holiday season with your family.
Thank you
BBGS
Ken
#2 UPDATE Employee
Discount for the incovenience
AUTHOR: Ken - (U.S.A.)
SUBMITTED: Monday, December 03, 2007
Sir, Once again we sincerely apologize for the inconvenience we never had a record of the order in our software(we have upgraded our software since the time of your order as well). We will give you a discount on any purchase in the future 10% off any iron purchase and 15% off any wood purchase. Once again please accept our apology. Thank you Customer Service
#1 UPDATE Employee
We sincerely apoloigize for the inconvenience
AUTHOR: Ken - (U.S.A.)
SUBMITTED: Tuesday, December 19, 2006
We are sorry we do our very best to keep up with the demand of our products. All our products are imported from overseas. We have worked very hard with the overseas foundries and our service to make every customer is taken care of right away.
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