Complaint Review: Best Buy Golf Supply - Orangevale California
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- Author Confirmed
- Best Buy Golf Supply 8745 Pathfinder Orangevale, California U.S.A.
- Phone: 916-989-9073
- Web:
- Category: Sporting Goods
Best Buy Golf Supply Will not respond to order inquires via phone or email Ripoff Orangevale California
*UPDATE Employee: Very sorry for any inconvenience
*UPDATE Employee: Can we please have your order number so we can get you taken care of
*UPDATE Employee: Can we please have your order number so we can get you taken care of
*UPDATE Employee: Can we please have your order number so we can get you taken care of
*Author of original report: Customer Response
*UPDATE Employee: We have processed over 250,000 orders please contact us if you have a problem.
*Author of original report: Still never heard back from them
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I would not order anything from this website if I could do it all over again. They are not what they appear to be. The website looks professional as does their voice recording, but they do not follow through with their claims of customer service.
My personal order was placed around a month ago. Since then there have been no updates to the order status on their website and they have not returned any emails or phone calls. I have no idea what the status of my order is and when it will be filled.
So far it looks like they have quite a few complaints about customer service and they respond more to these complaints than my customer emails. My main concern is if I decided to return the clubs that they would even return an email to honor their store policy.
Overall this has been a very poor experience for me and by far the worst shopping experience I have had while shopping on the web.
I am going to sign this complaint anonymously in hopes that they will start responding to peoples emails. I also fear they would sabotage my order if they knew who I was. I will update the site when and if they respond or fill my order. Hopefully this will pressure them to do as they say.
A Customer
Atlanta, GA
Anonymous
Atlanta, Georgia
U.S.A.
This report was posted on Ripoff Report on 07/19/2007 06:08 PM and is a permanent record located here: https://www.ripoffreport.com/reports/best-buy-golf-supply/orangevale-california-95662/best-buy-golf-supply-will-not-respond-to-order-inquires-via-phone-or-email-ripoff-orangeva-261961. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#7 UPDATE Employee
Very sorry for any inconvenience
AUTHOR: Ken - ()
SUBMITTED: Tuesday, December 03, 2013
Dear Valued Customer, First I would like to sincerely apologize for any inconvenience that I have caused you or your family. I feel terrible for not responding earlier and staying on top of any issues that arose that should have been handled in a professional manner. We have been having supplier problems since 2004 as we distributed products for many different manufacturers. We should have communicated better with you and for that i am very sorry we did not. We were growing so quickly we did not have the man power to take care of everything the way it should have been which is my fault i should have brought on more help. I just wanted to reply to everyone that was affected and publicy apologize for the inconvenience we caused. I wish everyone a wonderful holiday season with your family.
Thank you
BBGS
Ken
#6 UPDATE Employee
Can we please have your order number so we can get you taken care of
AUTHOR: Ken - (U.S.A.)
SUBMITTED: Tuesday, August 14, 2007
Hello, If you can please email us with your order number or full name we can get you taken care. Thank you.
#5 UPDATE Employee
Can we please have your order number so we can get you taken care of
AUTHOR: Ken - (U.S.A.)
SUBMITTED: Tuesday, August 14, 2007
Hello, If you can please email us with your order number or full name we can get you taken care. Thank you.
#4 UPDATE Employee
Can we please have your order number so we can get you taken care of
AUTHOR: Ken - (U.S.A.)
SUBMITTED: Tuesday, August 14, 2007
Hello, If you can please email us with your order number or full name we can get you taken care. Thank you.
#3 Author of original report
Customer Response
AUTHOR: Raleigh - (U.S.A.)
SUBMITTED: Friday, August 10, 2007
You have just responded more to my inquiries on this page than you have when I had been attempting to contact your company. No one returns emails nor phone calls. Tell me how I'm supposed to contact you if you don't return any of these? Hand written letter?
#2 UPDATE Employee
We have processed over 250,000 orders please contact us if you have a problem.
AUTHOR: Ken - (U.S.A.)
SUBMITTED: Thursday, August 09, 2007
Sir, We do not know your name so we do not know who you are. It is sad that you call a company a rip off when they have not charged anything or have actually taken something from you. If you have an order please contact us ASAP and we will have the situation recified and a resolution will be done. If you are a competitor as most the complaints are it is sad that this the tactics you have to use to hurt a business. This is sad to any business because anyone can post anything like yourself and you have no idea who is doing it. I guess that is why this site is being sued by numerous businesses.
#1 Author of original report
Still never heard back from them
AUTHOR: Raleigh - (U.S.A.)
SUBMITTED: Tuesday, July 31, 2007
They still have not responded to my emails regarding the order. Buyer Beware!
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