Charter Communications Fradulent Continually without service, cannot be remedied but still being billed. ripoff Salem, Illinois

A technician arrived Tuesday to hook up internet and digital cable service. The internet finally started working late Tuesday evening. The cable worked for about 15 minutes after the technician left and then it was out for good. Another technician came Wednesday morning to repair the problem and informed my boyfriend that there is usually not service when it is cold out. How can a company expect people to pay for a service they cannot provide?

If they are knowingly selling a service they know doesn't work during at lest 5 months out of the year, isn't that illegal? How can I get my money back? I haven't used the service. I don't think I should have to pay. This is very upsetting. This is a very, very bad company. Please do not get this company--they will steal your money the same as a thief on the street.

Not to mention it takes about 30 seconds to reach someone on their toll free line when you are signing up, but it takes nearly half an hour of incoherent yelling into the phone and punching number after number after number into the phone before you can speak to someone about the service you payed for but never received. By the time I did reach someone, they were extremely rude to me, and reluctant to fix the problem.

Brandi
Salem, Illinois
U.S.A.