Charter Communications Poor Internet Service Sanford North Carolina

If you live in this area, and need an ISP, I will warn you not to deal with Charter Communications, and try an alternative first. I have been dealing with speed issues for months, have called several times, had technicians come out, even been online with tech service, and as of today the problem has not been resolved.

Here is the answer form the online chat tech's...

I apologize for any inconvenience this has caused. There is currently an Internet related concern affecting your area. Currently, we do not have an estimated time of repair, however our technicians are working to resolve the issue as quickly as possible. We appreciate your patience while we work to resolve this concern.

What they did not know was that I have DSL which has not been affected by anything in this area..."btw I use my DSL for a VPN connection" and as a note DSL speed is not high enough to support everything I do. Wish it was.

These are speed tests I have run the last couple of days just to show you what I'm talking about:

11/21/2007 9:59 PM EST 65 kb/s 269 kb/s 124 ms
11/21/2007 9:42 PM EST 712 kb/s 499 kb/s 52 ms
11/21/2007 9:38 PM EST 496 kb/s 926 kb/s 99 ms
11/21/2007 8:13 PM EST 333 kb/s 607 kb/s 89 ms
11/21/2007 6:21 PM EST 709 kb/s 926 kb/s 133 ms
11/21/2007 5:58 PM EST 1071 kb/s 969 kb/s 31 ms
11/21/2007 6:04 AM EST 6104 kb/s 966 kb/s 96 ms
11/21/2007 6:03 AM EST 6717 kb/s 950 kb/s 59 ms
11/20/2007 11:11 PM EST 1357 kb/s 966 kb/s 54 ms
11/20/2007 5:44 PM EST 1331 kb/s 951 kb/s 118 ms

Note: this was after they updated me to 10/1 service level.

and here is a test from today: not even over a 1meg

Speed test statistics
---------------------
Download speed: 924872 bps
Upload speed: 978992 bps
Quality of service: 33 %
Download test type: socket
Upload test type: socket
Maximum download pause: 321 ms
Average download pause: 19 ms
Minimum round trip time to server: 41 ms
Average round trip time to server: 1027 ms

YOU HAVE BEEN WARNED...

Micheal
Sanford, North Carolina
U.S.A.