CINGULAR WIRELESS - AT&T corporate merger makes my cellphone AND plan practically useless, ripoff! Seattle Washington

I work as an authroized agent for cingular wireless. I started here in November and have heard more complaints than complements. Not only do you have to re-sign a contract and buy another phone, if you have any problems such as a lost, broken or stolen phone you will be forced to "migrate" to cingular (there phrase not mine) One customer lost her phone (she was an AT&T customer) called to have her service suspended and when she found the phone with in the week she called to have service resumed. They told her that it would be a $50.00 fee OR she could migrate and they would send her a new phone. She was un-happy with the phone and also unhappy with the coverage. Cingular told her to bad. Unfortunatly there is nothing I can do in these situations, and my rep is unwilling to help even if she could. They are getting better as far as coverage area, as in its comparable to what AT&Y's coverage was before the mergar.They are however continueing to convert AT&T contract holders over to cingular however and with what ever methods they can.

I work as an authroized agent for cingular wireless. I started here in November and have heard more complaints than complements. Not only do you have to re-sign a contract and buy another phone, if you have any problems such as a lost, broken or stolen phone you will be forced to "migrate" to cingular (there phrase not mine) One customer lost her phone (she was an AT&T customer) called to have her service suspended and when she found the phone with in the week she called to have service resumed. They told her that it would be a $50.00 fee OR she could migrate and they would send her a new phone. She was un-happy with the phone and also unhappy with the coverage. Cingular told her to bad. Unfortunatly there is nothing I can do in these situations, and my rep is unwilling to help even if she could. They are getting better as far as coverage area, as in its comparable to what AT&Y's coverage was before the mergar.They are however continueing to convert AT&T contract holders over to cingular however and with what ever methods they can.

I work as an authroized agent for cingular wireless. I started here in November and have heard more complaints than complements. Not only do you have to re-sign a contract and buy another phone, if you have any problems such as a lost, broken or stolen phone you will be forced to "migrate" to cingular (there phrase not mine) One customer lost her phone (she was an AT&T customer) called to have her service suspended and when she found the phone with in the week she called to have service resumed. They told her that it would be a $50.00 fee OR she could migrate and they would send her a new phone. She was un-happy with the phone and also unhappy with the coverage. Cingular told her to bad. Unfortunatly there is nothing I can do in these situations, and my rep is unwilling to help even if she could. They are getting better as far as coverage area, as in its comparable to what AT&Y's coverage was before the mergar.They are however continueing to convert AT&T contract holders over to cingular however and with what ever methods they can.