• Report: #1129554
Complaint Review:


  • Submitted: Mon, March 10, 2014
  • Updated: Mon, March 10, 2014

  • Reported By: Linda — Sheboygan Wisconsin
Internet USA
  • Phone: 206.301.5900
  • Web:
  • Category: Internet

Classmates.com Charged for another year when I sent and email to end the service over six months ago. Company now claims they never got an email and I didn't approve the current charges. Internet

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I purchased classmates.com for a year and after six months decided it was not worth my time.  I had a different email at the time and sent a message to classmates.com to cancel future service.  Now six months later I find out that they took $39.00 out of my bank account.  I called them today and was told they never received an email.  How easy for them to claim they never got an email from me.  This is a rip off!   At first the Customer Service man claimed he couldn't find my account and then requested the last four numbers of the card they took the money from.  I guess he couldn't, seeing that email was deleted after I cancelled the classmate account. 

Name:  Linda T

School:  Lakeview High School

Location:  Chicago, Il   1976

The excuse and statement I received was "We never got an email" and "I will set up it to be cancelled for April of 2015".  I was so angry I hung up the phone and did not write the reference number down.  I will cancel that card they stole the money from so they cannot do it again!

I hate more than anythng when a person tries to control a conversation and does not listen.  That is poor customer service regardless of it being a business skill!  This company is a ripoff!


This report was posted on Ripoff Report on 03/10/2014 09:59 AM and is a permanent record located here: http://www.ripoffreport.com/reports/classmatescom/internet/classmatescom-charged-for-another-year-when-i-sent-and-email-to-end-the-service-over-six-1129554. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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