Complaint Review: Classmates.com
Classmates.com Memory Lane Unauthorized credit card charges for "renewals" Internet
Contacted customer service. I requested 1. Documentation that I had requested auto renewal 2. A choice of either 1. $45 refund or 2. Because I know I should have been checking this credit card more carefully,and therefore may have some culpability here, I offered to allow them to convert the $60 charged to me in this calendar year to their $59 advertised 2 year membership , with no automatic "renewal" .
After a series of useless auto generated form responses, I asked for a supervisory review. The CSR II which I guess is what they call a supervisor, admitted that they could not provide me with documentation
for the consent I supposedly gave in January. But she assured me that I DID agree to auto renewal and stated, once again, that they have a NO REFUND policy and refused to do anything at all.
This is, at best, the worst customer service I have ever experienced. At worst, this is fraud.
This report was posted on Ripoff Report on 12/21/2012 01:31 PM and is a permanent record located here: http://www.ripoffreport.com/reports/classmatescom/internet/classmatescom-memory-lane-unauthorized-credit-card-charges-for-renewals-internet-985535. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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