Report: #1013240

Complaint Review: Credo Mobile

  • Submitted: Tue, February 12, 2013
  • Updated: Tue, February 12, 2013
  • Reported By: StandUp — San diego California United States of America
  • Credo Mobile
    P.O. Box 750
    San Francisco, California
    United States of America

Credo Mobile "Progressively" Predatory San Francisco, California

Show customers why they should trust your business over your competitors...

With the intention of spending our cell phone dollars with a company that professed to help causes that were "green" and " progressive" and "pro- women/ humanity" we chose Credo Mobile...feeling like we had " joined" a cause.
But, quickly, there were fact, from the first bill things were wrong & correcting them was always difficult & time consuming. And I had to go over our bills every month to see what we had been overcharged for. And, thus, I never switched to a paperless bill even though I always do & their paper bills were MASSIVE & tedious & very confusing. Plus they were forever "rounding up" our bill & adding other "donations" that we had not agreed to onto our bill!
When our contract was up I bought everyone new phones with another carrier & had a HUGE hassle trying to get Credo to switch our numbers to the new phones..took me about a week (& many calls = HOURS on the phone) to get them all transfered.
Nearly a month after switching I got what was supposed to be our final bill and, of course, it was wrong. They had a full month of charges on the bill rather than a couple of days. I called & their rep said that I should just wait as the bill must have been automatically generated & a correct final bill would be sent. So, I waited. Weeks later another bill arrived and it was even LARGER! Now they were trying to charge early termination fees! Yep, I called again...rep checked and confirmed that someone had indeed "made a mistake" and this time I demanded to know what the correct bill amount was (even though he said a new bill would be mailed to me) . I IMMEDIATELY sent them the final payment and have not received anything else from them..yet.
Meanwhile, I listed & sold 1 of our used phones on ebay.
The buyer contacted me afterwards & says that Credo won't activate it because she "bought" a 3rd party phone!
For a "progressive" company these guys really need to get someone in to correctly set up their billing, learn something about customer relations, stop trying to shake people down & ..geez, really? Stop refusing to activate a Credo based phone for another customer? What right do they think they have to do this? I am amazed that they have any customers left!
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This report was posted on Ripoff Report on 02/12/2013 07:43 PM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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