• Report: #653345
Complaint Review:

Cricket Wireless

  • Submitted: Wed, October 20, 2010
  • Updated: Wed, October 20, 2010

  • Reported By: Sassy — Lemon Grove California United States of America
Cricket Wireless
Internet United States of America

Cricket Wireless Does not guarantee service speed, poor customer service, no pro-rate for cancelling service, Internet

REBUTTAL BOX™ | Respond to this Report! | Consumer Comment

What's this?
Corporate Advocacy Program

Show customers why they should trust your business over your competitors...

What's this?
What's this?
Is this
Ripoff Report
About you?
Ripoff Report
A business' first
line of defense
on the Internet.
If your business is
willing to make a
commitment to
customer satisfaction
Click here now..

Does your business have a bad reputation?
Fix it the right way.
Corporate Advocacy Program™

Set the record straight:
Arbitration Program

SEO Reputation Management at its best!

After 2 months of having their service, the speed slowed to almost dial-up speed.  I performed a speed test and called their customer service with the results.  They had me clear out my browser history and retry the speed test.  It was slightly faster but no where near the speed they claim in their advertisement.

Their response was that they do not guarantee that speed and I could try re-locating my computer.  After another month, the speed went down again even though I kept my browser history cleared.  When I called back, they again stated the speed in their ad is not guaranteed.

Today, I called to cancel my account.  They tried to convince me to stay another 2 months for free.  When I declined and asked that my service be cancelled effective the next day, they told me that I had to keep my service until the end of the pay cycle because they don't prorate.  

This report was posted on Ripoff Report on 10/20/2010 02:52 PM and is a permanent record located here: http://www.ripoffreport.com/reports/cricket-wireless/internet/cricket-wireless-does-not-guarantee-service-speed-poor-customer-service-no-pro-rate-for-653345. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

Click Here to read other Ripoff Reports on Cricket Wireless

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Search Tips
Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?