• Report: #581414
Complaint Review:

Efax - J2 Global Communications

  • Submitted: Mon, March 15, 2010
  • Updated: Mon, March 15, 2010

  • Reported By: Marcia — Houston Texas United States of America
Efax - J2 Global Communications
6922 Hollywood Blvd., 5th Floor Los Angeles, California United States of America

Efax - J2 Global Communications j2 Global Communications, Inc. HARDER TO CANCEL SERVICE WITH EFAX THAN AOL Los Angeles, California

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Keep your money and do not sign up with efax.  There are cheaper services available online for fax service.  I called them to cancel the service.

Efax is more difficult to cancel than an AOL subscription.   It must have taken me 45 minutes.  I was on hold forever while they kept playing the same message over and over again.  I finally hung up.   I emailed customer service to cancel.  That was not good enough for them.   They emailed me that I had to either call them on the customer service phone line or go to www.efax.com/cancel.  I chose the internet site as my choice.   The live chat rep tried mightily to talk me out of canceling my account.   It was de ja vou all over again -- just like trying to cancel AOL.   Stick to your guns and just say NO to them.   Their customer service is atrocious!

This report was posted on Ripoff Report on 03/15/2010 06:38 PM and is a permanent record located here: http://www.ripoffreport.com/reports/efax-j2-global-communications/los-angeles-california-90028/efax-j2-global-communications-j2-global-communications-inc-harder-to-cancel-service-wi-581414. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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