Report: #975981

Complaint Review: First Convenience Bank

  • Submitted: Fri, November 30, 2012
  • Updated: Fri, November 30, 2012
  • Reported By: Jody — Germantown Wisconsin United States of America
  • First Convenience Bank
    PO Box 937
    Killeen, Texas
    United States of America

First Convenience Bank Denial of access to funds. Killeen, Texas

*Author of original report: Kind of Check

*Consumer Comment: What kind of check?

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On Monday November 19th 2012 I deposited a check into my account at First Convenience Bank, a division of First National Bank Texas. I called First Convenience Bank and spoke with a customer service supervisor by the name of Else who told me that the funds where placed are hold by the loss prevention department for reasons she was not allowed to share with me, the account holder. I was also told to call Else back before 4pm on that day(Nov. 23rd 2012) to check for any new information. I called First Convenience Bank at 340pm on that same day, Friday (Nov. 23rd 2012). I was told Else was unavailable and was transferred to another customer service supervisor who's name I do not have recorded. I was
told that the issue with the check was due to the loss prevention department not being able to contact the issuing company for verification. I asked why the loss prevention office could make a telephone call to company and ask them for
whatever information was needed for the verification of the account and was told that she (the customer service supervisor) was unable to answer that question as the everyone was gone for the weekend.

I called First Convenience Bank at 830am on Monday (Nov. 26 2012) and spoke with a customer service supervisor by the name of Misty. I ask Misty to contact the loss prevention department and to ask that they contact the company who check for verification of the account, after be placed on hold Misty returned and then stated that they had spoke with "someone" at the issuing company and was told that person could not verify the account on which the check was drawn and that First Convenience Bank would continue to refuse access to these funds. I contacted the manager of the Accounts Payable department at the company who issued the check and was told that no one from First Convenience Bank had contacted his department. The Accounts Payable manager also verified that the funds for the check where release from the companies account on Friday (Nov. 23rd 2012). It has now been ten business days I have still have no access to these funds and no attempt has been made to contact me by First Convenience Bank. I now must hire a lawyer to get back the money this bank has taken from me, the valued customer. 
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This report was posted on Ripoff Report on 11/30/2012 07:25 AM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 Author of original report

Kind of Check

AUTHOR: Jody Campbell - (United States of America)

This is NOT a fraudulent check. This is a check from a client, I have been depositing checks from this client for THREE years! Before you post any more comments READ the complaint...I have verification from the client (this is not some mom and pop operation, this is a company with world wide operations) AND the client's bank that the funds have been release to First Convenience Bank. RE-READ my post!
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#2 Consumer Comment

What kind of check?

AUTHOR: Ashley - (U.S.A.)

What sort of check was this? It sounds like you deposited a possibly fraudulent check and the bank caught it before giving you the money. They are doing this for your protection. The bank will NOT release money to you until they have the money for the check. If they did, and this check turned out to be fraud, then they would come after you for that money.

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