Report: #993481

Complaint Review:

  • Submitted: Tue, January 08, 2013
  • Updated: Tue, January 08, 2013
  • Reported By: Brandon C. — baldwin park California United States of America
    10440 N. Central Expressway Suite 400
    dallas, Texas
    United States of America Deceptive/ False Promotion/ Scam dallas, Texas

Show customers why they should trust your business over your competitors...

On July 18, 2012 I made reservations through to stay at the MGM Signature on November 2-4. The reason I chose to make these reservations was because offered a $75 food and beverage credit for this stay.

During my check-in process I mentioned the $75 Food and Beverage credit to the clerk. The clerk had no knowledge of the credit and advised me to contact Once I was on the phone with, it took approximately 30 minutes and multiple representatives for them to even admit that they offered me such credit. I was lucky to have the confirmation email that acknowledged my credit. They stated that... "The beverage credit is only good for future reservations with"

This was never mentioned during my booking process but only after I was inconvenienced and had to contact myself.

It is now January and I contacted to redeem my credit like I was advised to do. did the same routine of denying the credit exists until I provided them with fine details of my last incident. Supervisor Jose G stated that ..."The customer should have contacted during the check in to resolve the issue." Minutes later Jose admitted that the system shows I did in fact call. Jose then admitted that I was misinformed and that there is nothing he can do about it. When I questioned Jose about this being a scam he took a long pause. Jose never made any attempt to apologize or help me with my issue.

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This report was posted on Ripoff Report on 01/08/2013 03:06 PM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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