Report: #349139

Complaint Review: Hotels.com

  • Submitted: Wed, July 09, 2008
  • Updated: Wed, July 09, 2008
  • Reported By: Lima Ohio
  • Hotels.com
    www.hotels.com
    Internet
    U.S.A.

Hotels.com bogus cancellation by Hotels.com Internet

Show customers why they should trust your business over your competitors...

My wife booked a room thru Hotels.com in June and had all the confirmation info. Two days before she was to use it, we got a phone message and an email from Hotels.com saying the hotel had cancelled her reservation. Before calling them, she called the hotel where the reservation was and they still had her reserved and gave her their confirmation number, She then called Hotels.com and they continued to tell her that the hotel had cancelled her reservation. When she told them that she had called the hotel and confirmed, they said that was impossible. SHe called the hotel back and confirmed a second time and the gentleman at the hotel told her again that the reservation was indeed in her name and he would see her on the appointed date.
Did they get a better offer?

Ted
Lima, Ohio
U.S.A.
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This report was posted on Ripoff Report on 07/09/2008 08:58 AM and is a permanent record located here: http://www.ripoffreport.com/reports/hotelscom/internet/hotelscom-bogus-cancellation-by-hotelscom-internet-349139. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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