Report: #943773

Complaint Review: Hotels.com

  • Submitted: Wed, September 19, 2012
  • Updated: Wed, September 19, 2012
  • Reported By: nia — California United States of America
  • Hotels.com

    Internet
    United States of America

Hotels.com CSR at Hotels.com: Samantha, Joan, Amalda, Nate I called last night, on 9/18. The agent at Hotels.com offered the following to me in order for me to book my reservations with hotel.com. 1) no resort fees 2) $100 resort credit Internet

Show customers why they should trust your business over your competitors...

I called on 9/18. The agent at Hotels.com offered the following to me in order for me to book  my reservations with hotel.com.

1) no resort fees which is $28 per day x 4 days = $112

2) $100 resort credit - this is for me to receive when I arrive at the hotel on 9/20/12

3) free daily breakfast for 4 days

4) Strip view

I called the hotel to confirm today, 9/19. The hotel was not able to confirm so I called Hotels.com. I dealt with one unhelpful/unprofessional agent to another. I wasn't helped enough and I was told to call back if I need to speak to another manager.

The issue is that Hotels.com agent LIED to me in order for me to book my reservations through their company. I was not made whole when I complained to the CS Manager.

How does this business getting away from LIEING AND STEALING?
Is this Ripoff Report About you?
Ripoff Report A business' first line of defense on the Internet.
If your business is willing to make a commitment to customer satisfaction Click here now..

Does your business have a bad reputation? Fix it the right way. Corporate Advocacy Program™

Set the record straight: Arbitration Program

SEO Reputation Management at its best!

This report was posted on Ripoff Report on 09/19/2012 06:34 PM and is a permanent record located here: http://www.ripoffreport.com/reports/hotelscom/internet/hotelscom-csr-at-hotelscom-samantha-joan-amalda-nate-i-called-last-night-on-918-t-943773. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Report & Rebuttal
Respond to this report!
Also a victim?
Repair Your Reputation!
Ripoff Report Recommends
ZipBooks Accounting Software

Advertisers above have met our
strict standards for business conduct.