Innovative Merchant Solutions Want termation fees, but they received monies for services not rendered and won't except those monies as payment. Calabasas, California

This customer was referred to IMS via Auction Teacher, however we are not associated with them and do not have anything to do with the website. In fact, at no time unless the customer advised us, would we know whether the website was working or not.

This customer has complained that a fee paid to Auction Teacher should cover our fees. However, that is paramount to paying money to your local dry cleaner and telling your telephone company they should consider themselves "paid in full". IMS receives no financial benefit from the fees or services charged by Auction Teacher.

Furthermore, when the customer contacted IMS to state she was having problems, we actually waived some fees and closed her account FREE OF CHARGE temporarily while she worked out the issues with her website. However we advised her that if she contacted us for PERMANENT closure, we would charge the $295 fee.

She agreed, and upon permanent closure, the fee was charged per the Merchant Agreement. Therefore, she was both aware that she would be charged, and we tried to work with her while she got her business running.