Kay Jewelers ripoff Tuscaloosa Alabama

As a Graduate Gemologist from GIA(Gemological Institute of America) i must respond to one point in the previous rebuttal.

Rubies and sapphires ARE from the same family and have the SAME durability. Rubies do NOT scratch or break any easier than sapphires. When shopping for jewelry bear in mind that you usually get what you pay for(unless you buy from Tiffany & Co.).

As a Graduate Gemologist from GIA(Gemological Institute of America) i must respond to one point in the previous rebuttal.

Rubies and sapphires ARE from the same family and have the SAME durability. Rubies do NOT scratch or break any easier than sapphires. When shopping for jewelry bear in mind that you usually get what you pay for(unless you buy from Tiffany & Co.).

As a Graduate Gemologist from GIA(Gemological Institute of America) i must respond to one point in the previous rebuttal.

Rubies and sapphires ARE from the same family and have the SAME durability. Rubies do NOT scratch or break any easier than sapphires. When shopping for jewelry bear in mind that you usually get what you pay for(unless you buy from Tiffany & Co.).

As a Graduate Gemologist from GIA(Gemological Institute of America) i must respond to one point in the previous rebuttal.

Rubies and sapphires ARE from the same family and have the SAME durability. Rubies do NOT scratch or break any easier than sapphires. When shopping for jewelry bear in mind that you usually get what you pay for(unless you buy from Tiffany & Co.).

Sterling is the parent company of several brand names, one of which happens to be Kay. The other happens to be Jared. As it is, if you've dealt with a Kay store, ALL Kay merchandise goes to a Jared to be serviced. There are no jewelers on site at a Kay and don't waste your time with the MILLION DOLLAR DIAMOND EVENT, it's a waste of your time and money.

Go to your nearest Jared if you have one, and ask to speak with the shop manager (jeweler) if he's there, which usually he is, you can speak with him face to face, explaining your concerns. This may help.

Rubies are a part of the same family as Sapphires however they are not as durable. They tend to scratch more easily and break equally so. It may have happened that you ended up cracking your stones and they fell out. Under their policy, they do replace the rubies. However, keep in mind, lab created rubies are more durable and less expensive than natural ones, because they do not have inclusions or any other characteristics. You may try to go with a lab created ruby instead. If you have lab created rubies,(you can tell if they are not cloudy, a vibrant red, and sparkle very well) then, my suggestion is to have your prongs retipped, stones tightened, and have additional gold built up around your stones.

Hope this is useful.

In my offroad racing experience, I have never knocked around the top of my ring, just the underside, so my stones were fine. However, in my experience with mundane filing, every day office work and just digging around my purse, I knock those stones and catch them on everything! It's no wonder they loosen up. But that's neither here nor there...

You mention your rubies are in a channel setting...when it comes to channel setting, if one stone is loose, they are ALL loose. That is why you lost the rest of them. Had you had it serviced right away, there is a chance you would have only lost the one. Thank goodness for their return and warranty policy, though, you got to wear it and take advantage of having it fixed. Why the channels were loose to begin with, who knows, there are several possibilities:

1. You may have knocked the ring on something and not realized it within the first few minutes of wearing it...this is more common than anyone would think.

2. The channels may not have been as tightly closed as they could be, as you can't be as rough with rubies as you can be with diamonds..the jeweler didn't want to crack your rubies

When they sized the ring is probably when your marquise became loose, but really, two prong? I have never had good luck with two prong settings. Unfortunately a better setting will probably ruin the look you want. Oh, and one more thing, if you wore your rings while swimming on your honeymoon, that could have caused some damage too. Everyone should know that chlorine is very rough on gold and maybe even platinum. Hope everythign works out