ED Magedson – Founder
Kroger7500 Preston Road Frisco, Texas USA
Kroger Cashier Jill and Manager Stephanie.... Preston Road, Frisco, Texas Rude and horrible service! Avoid this Kroger! Frisco Texas
I have been shopping at Kroger for years and Years. I have been shopping at the Kroger in Frisco, Texas ( 7500 Preston Road, Frisco 75035) for about 6 years now. The store is supposed to open at 6:00 am. It is never open on time. On 11/15/13 Jill did not open till 6:10 AM. Jill is an older grey haired Lady that works the self Check out area of the Kroger store. She is consistently rude. She has a horrible attitude. I believe she is too old and not able to maintain a positive attitude while dealing with People. Other customers have complained about her.
I wrote to Kroger Presidents Bill Breetze and David Dillon and never received a reply. I called the Store and was transferred to a manager named Stephanie. She hung up on me twice, was extremely rude and unprofessional. I have seen Stephanie in the store before. She actually checked us out one time. [continued below]....
This is the worst Kroger I have ever been in. The management is terrible and a few of the employees are pathetic! I was given a name of Mary Westbrook and told to call her at (972) 473-6317. I talked to Mary and left my number. I was assured by Mary that she would give my number to district Manager Carol Swindle and have her call me. Nor Mary or Carol ever called. These people are pathetic when it comes to customer service. I filled out an online comment card and no reply was received.
The Presidents Bill Breetze and David Dillon do not reply. Manager Stephanie hangs up on me twice and is rude, and Mary Westbrook lies and does not have Carol Call as she promised. Jill is extremely rude. She is a bad apple in the store. No wonder , she is lead by Stephanie. The service of Kroger has been terrible, rude, unresponsive and unprofessional. Horrible service! I would shop (((competitors' names redacted))) and any other Kroger. I would avoid this Kroger!!
This report was posted on Ripoff Report on 11/21/2013 08:54 AM and is a permanent record located here: http://www.ripoffreport.com/reports/kroger/frisco-texas-75035/kroger-cashier-jill-and-manager-stephanie-preston-road-frisco-texas-rude-and-horrib-1101176. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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