• Report: #359129
Complaint Review:

Liberty Wireless

  • Submitted: Mon, August 04, 2008
  • Updated: Mon, August 04, 2008

  • Reported By:Carmichael California
Liberty Wireless
libertywireless.com Internet U.S.A.

Liberty Wireless Liberty Wireless - How to rip-off the average consumer Internet

REBUTTAL BOX™ | Respond to this Report! | Consumer Comment

What's this?
Corporate Advocacy Program

Show customers why they should trust your business over your competitors...

What's this?
What's this?
Is this
Ripoff Report
About you?
Ripoff Report
A business' first
line of defense
on the Internet.
If your business is
willing to make a
commitment to
customer satisfaction
Click here now..

Does your business have a bad reputation?
Fix it the right way.
Corporate Advocacy Program™

Set the record straight:
Arbitration Program

SEO Reputation Management at its best!

For about 9 months, while this company was undergoing its "upgrade" my cell service would be interrupted because I ran out of minutes. When I would inquire and ask for proof, it was explained to me that they were undergoing a change, and it would be sent to me. However, if I wanted the use of my cell, I would need to purchase additional minutes.

This went on for months and mysteriously, my auto billing began to work again. However, the billing cycles were odd. Finally, having enough with the inconsistent billing and feeling like I had been overcharged, and hugely frustrated with their lack of "customer service". I contacted Liberty on 7/31/08 to cancel my service.

Although I was asked why, it was blatantly obvious that the "customer" service" representative could care less. Once I explained my reasons I was told, "you know once this is deactivated, you won't EVER be able to use this number again". Ok by me, was my reply.

I was then told it had been deactivated. I inquired about my August billing, I was a "pay as you go customer". I was told I would not be billed. Well, my debit card was billed for August. The payment was submitted on 7/31/08.

I contacted "customer service" on 8/4/08 and explained the situation. I was put on hold for 5 minutes. This person, Raji, came back and told me that a refund would be processed. However, he could not or would not tell me when or by whom or what the process was for ensuring that this was done. He offered that it would just take time. He would not provide me with a mailing address so I could follow up in writing and after much insistence, he "forwarded" me to a supervisor. I spent spent 40 minutes on hold before I was disconnected.

I have no faith that I will be issued a refund and will cancel the debit card with my bank to ensure that my card does not continue to be billed.

Lisa ann
Carmichael, California

This report was posted on Ripoff Report on 08/04/2008 04:17 PM and is a permanent record located here: http://www.ripoffreport.com/reports/liberty-wireless/internet/liberty-wireless-liberty-wireless-how-to-rip-off-the-average-consumer-internet-359129. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

Click Here to read other Ripoff Reports on Liberty Wireless

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Search Tips
Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?