Report: #315611

Complaint Review: Liberty Wireless

  • Submitted: Fri, March 07, 2008
  • Updated: Fri, March 07, 2008
  • Reported By: Alexandria Virginia
  • Liberty Wireless

Liberty Wireless Took My Money 3 months after I stopped using their service Alexandria Internet

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I used Liberty Wireless as a prepaid phone service. At first, I was taken aback that they only offered used phones. However, I did keep the service for about 3-4 years. In 2007 they automatically set me up for a debit/charge on my bank credit card. However, when I went to change it, the personal managing account service on the internet was down. In order for me to make a payment, I had to call and do so.

In Nov. 07, I called and told them that I was paying for December 07 and that I was done with them because I was tired of the internet service being down for managing my account and their phones were outdated.

Well, here it is March 08 and I see on my bank statement that they have charged my account for a month worth of service in which I didn't use their phone system. I called them back to explain the situation and Carol, the supervisor on 3/07/08 told me that she couldn't put the money back in my bank account because I didn't cancel my service. When I explained to her that I told the guy back in November that I didn't want to use the service, it was supposed to be cancelled. I also asked her to verify in her records that I hadn't used the service since 2007. She did that and still said that even though she knew I hadn't used their phone service since Dec. 26, 2007, she was still going to keep my money. So I contacted my bank and filed fraudelent charges against them

PLEASE DO NOT USE LIBERTY WIRELESS FOR ANYTHING. I FOUND A 1000% better deal with Virgin Mobile and they have up to date phones and everything. This company knows that they are stealing from consumers and refuse to do anything about it.

Alexandria, Virginia
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This report was posted on Ripoff Report on 03/07/2008 08:42 AM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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