• Report: #1114015
Complaint Review:


  • Submitted: Wed, January 08, 2014
  • Updated: Wed, January 08, 2014

  • Reported By: Mrs. Catherine — Kapolei Hawaii
3637 Sentana Way Virginia Beach, Virginia USA

LoanCare does not post payments timely and embezzled our escrow account for unnecessary and inflated insurance Virginia Beach Virginia

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LoanCare has been "servicing" our homeloan from Freedom Mortgage since the first few months of our loan. Our loan was purchased by them and it's been a nightmare ever since.

Right now we are fighting a $14,000 charge on our account preventing us from paying our mortgage because they won't accept any mortgage payments until this is paid.

The $14,000 is for wind insurance.

Our USAA policy has always had wind insurance.

They decided to take out a policy without our consent when we were trying to figure out what was the problem. They don't return calls. We always ask when are you going to call back and they never do call. Only collections calls and they are rude.

Back to the $14k added to our escrow a few months ago.

We added hurricane insurance to our home owner's policy when it became apparent that's what they wanted after we already had the wind insurance and that scam didn't work. We added it in September and they bought it for us in November of 2013. Oh and it's 5 times the normal cost AND they backdated it to April 2012.

We qualified for a loan modification program to reduce our payments after a layoff of the primary breadwinner fir almost a year and falling behind. We cleaned out our savings, our retirement, and went into debt to pay the mortgage. The new mortgage was for the same amount of our first mortgage, four years prior!!!! So we lost all the money, at least $40,000 in principal payments paid and that's a conservative figure.

The new mod loan was effective Jan 1 2013 and we were doing just fine until the government shutdown. My husband is retired Navy and working for DoD as a Civilian. So we got a little behind, two months. We want to pay our mortgage after catching up and renting out a part of our house. They refuse to take the payments for two months mortgage because they want us to pay $14k insurance first.

My husband called that insurance company and no money has changed hands, it can be reversed and they are only going by LoanCare on this. They already reversed a portion to LoanCare since we could prove our hurricane insurance from Sept but they won't credit us at all.

We are looking for an attorney and welcome solicitations from attorneys to take care of this matter. We have a VA loan BTW. We need help asap. They are again putting us in foreclosure all because of their charges that they have made up.

This report was posted on Ripoff Report on 01/08/2014 05:43 PM and is a permanent record located here: http://www.ripoffreport.com/reports/loancare/virginia-beach-virginia-23450/loancare-does-not-post-payments-timely-and-embezzled-our-escrow-account-for-unnecessary-a-1114015. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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