• Report: #906844
Complaint Review:


  • Submitted: Wed, July 04, 2012
  • Updated: Wed, July 04, 2012

  • Reported By: Howard — Mustang Oklahoma United States of America
Internet United States of America

Magicjack Fraud, breach of contract Internet

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On November 4th 2010, I renewed my service with Magicjack for a 5 year period.  Magicjack admits this and confirms I have service until November 4th 2015.  However, on July 4th 2012 it stopped working, when I try to dial out it says my number has expired.  In chat, they claim that yes, my service is valid but my number isn't.  I have a choice of paying $10/year to keep my phone number, or pay $10 to change to a different phone number.  I asked them to clarify exactly what they are saying, are they saying that I do in fact have service until November 4th 2015 but refuse to provide said service (which we both agree is paid for) unless I give them more money, they said this is correct.  When I asked for a refund considering they just admitted they will not provide the service, they refused to refund the money.

This report was posted on Ripoff Report on 07/04/2012 03:49 PM and is a permanent record located here: http://www.ripoffreport.com/reports/magicjack/internet/magicjack-fraud-breach-of-contract-internet-906844. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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