• Report: #852639
Complaint Review:


  • Submitted: Mon, March 12, 2012
  • Updated: Mon, March 12, 2012

  • Reported By: Lukeb — Big Lake Minnesota United States of America
Internet United States of America

MagicJack Magic Jack MajicJack False Advertising and HORRIBLE customer service an Internet, Internet

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Ive been a customer of MagicJack for about three years. On March 12th, 2012 I went to renew my monthly service and they tried to charge me $29.99 instead of the $19.99. Why is this irritating? Because their web site still says $19.95/ Year!! Some spokes guy, Mel Author is on a video on there about  How its Less than $1.60/month and $19.95 a year. When I asked why they couldnt honor their Add price, they said their policies had changed. The online Rep, Ronald, was a very rude individual and when I asked for help with the reason why, all he said was I cant.
Ronald: the new rates just went up last January 20, 2012. we can't blame the advertising dept. if they haven't change the add yet.
Luke: Well....get me to someone who can do something!!!! This chat with you is going no where....and Ronald....I'll be mentioning your name in all the complaints too!!
Ronald: okay. it's all up to you.
Luke: Why be a jerk???? I'm still a customer!!!! Get me a supervisor!!!
Ronald wouldnt get me a supervisor or a supervisors name. He just stated that one is watching in.
Then he rudely ended the conversation:
Luke: You don't listen Ronald.....I want the supervisors name!!!! I'm almost done writing the complaint and I want to know who's letting you be this way to a customer!!! No solutions or answers....and I'm NOT wrong here....your ADS online and TV state $19.95 a year!!!! Thats what I paid and thats what I should get!!!
Ronald: I believe that I have already provided you all the information needed; I would like to ask permission to end this conversation with you. Thank you.
Seconds later:
Since we haven't heard from you, we must release this chat. Please click here should you need further assistance: www.magicJack.com/techchat
You are not currently in a chat session.
Its a typical move of bait and switch and false advertising AND RUDE CUSTOMER SERVICE!!

This report was posted on Ripoff Report on 03/12/2012 01:19 PM and is a permanent record located here: http://www.ripoffreport.com/reports/magicjack/internet/magicjack-magic-jack-majicjack-false-advertising-and-horrible-customer-service-an-internet-852639. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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