Report: #1051674

Complaint Review: magicjack

  • Submitted: Fri, May 17, 2013
  • Updated: Fri, May 17, 2013
  • Reported By: Deceived — Boise Idaho
  • magicjack


magicjack Unpredictable deceiving service before contract signed Internet

Show customers why they should trust your business over your competitors...

Please wait for a site operator to respond.
You are now chatting with 'Michael'
Your Issue ID for this chat is LTK************X

Michael: Hello, how may I help you?
ab: Hi. I was calling a number *** *** **** which is a calling card number. My magic jack phone is saying that I need pre-paid to call this conference line. it is not a conference line. It worked all these day until last night.
ab: Good morning Michael
Michael: Good day! I am glad to check and assist you with that.
ab: are you there?

ab: thanks
Michael: Please wait while I check that for you
ab: Sure tahnks
Michael: Thank you for the information by the wat.
Michael: *way
ab: -:)

Michael: Thank you very much for waiting. The it appeared here in our system that the Phone number you are calling is recognized as a Non-ILEC Phone number. Let me explain with this.
Michael: One second.

Michael: ILEC means Incumbent Local Exchange Carrier and is a type of local Telephone provider. An incumbent local exchange carrier (ILEC) is a local telephone company in the United States that was in existence at the time of the breakup of AT&T into the Regional Bell Operating Companies (RBOCs), also known as the "Baby Bells." The ILEC is the former Bell System or Independent Telephone Company responsible for providing local telephone exchange services in a specified geographic area. GTE was the second largest ILEC after the Bells, but it has since been absorbed into Verizon, a RBOC. ILECs compete with competitive local exchange carriers (CLEC). When referring to the technical communities ILEC is often used just to mean a telephone provider.

Michael: When you hear this voice prompt calling certain US/Canadian number, it doesn't mean that you cannot call that certain number. However, in order for the call to connect in that line, you have to purchase International Prepaid Minutes. It is because the number you are calling is identified as one of the following lines: Platform line, Conference line, Fee-per-call, or a Non-ILEC (Incumbent Local Exchange Carrier) phone number. You may wonder what are these type of services/lines. These are type of lines where "per-call toll charges" are incurred by telephone service subscribers that you are calling.

ab: Okay I understand. Bur I just happened to search a rip-off report from another consumer by Magic Jack.I did not see it before subscribed to MagicJack. It worked all these days... suddenly not great. Thank you for your support. I am going to submit few reviees about magic jack so that others know about it and not deceived like me with fine prints. Thank you so much.

ab: Now I know why vonage is admired. -:(
ab: Nothing personal.
Michael: I do understand you Aditya and I respect your decision.

Michael: It's just the phone number you are trying to call is a local U.S phone number and magicjack should call that phone number for free. However, when you hear the prompt that says you need to purchase a prepaid minutes to complete the call, the phone number that you are trying to reach may be a conference line, platform or under a non-ILEC area. This means that the phone service provider of the phone number you are trying to reach may have changed recently their lines from ILEC to Non-ILEC which magicJack has no control of whatsoever. As part of the magicJack's services is to be able to make free calls to US and Canada and some other international countries including Puerto Rico and US Virgin Islands, hearing this prompt when trying to call a local number, magicJack incurs a cost from another carrier which is the carrier of the phone number you are trying to reach. As per TOS (Terms of Services), under Agreement Number 4: What is Free and What is Not, magicJack completes calls to conference lines, platforms and certain non-ILEC area calls in conjunction with large phone carriers and these calls require a prepaid purchase. Please know that these rates are at a substantial discount to Verizon rates and the other largest carriers and are the wholesale rates of the largest carrier.

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This report was posted on Ripoff Report on 05/17/2013 09:19 AM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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