• Report: #1069527
Complaint Review:


  • Submitted: Tue, July 23, 2013
  • Updated: Tue, July 23, 2013

  • Reported By: RonG — Parkland Florida
box 6846 west palm beach, Select State/Province USA

MagicJack Horrible customer service. Couldn't help me so disconnected me. west palm beach Florida

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 Thinking about MagicJack? Here's the transcript from a publicly traded company! (and this was the third person I was transferred to):

Please wait for a site operator to respond.

You are now chatting with 'Jewel'

Your Issue ID for this chat is LTK1115307185228X

Jewel: Hello, how may I help you?

ron: How do I tell the MJ software to use my phone number? I just ported it from another provider

Jewel: Glad to assist you with that.

ron: Yes I got a message from MJ that the port is complete

Jewel: Please wait while I check that for you

Jewel: I appreciate your patience.

Jewel: Are you referring to this number (***) ***-9688?

ron: Yes

Jewel: As I have checked here, the porting was completed.

Jewel: May I ask where in the magicJack device currently plugged in?

ron: Yes

ron: USB PC and phone

ron: Yes blue light on your unit

Jewel: Please try to make a call now?

ron: I have no dial tone

Jewel: Do you see a steady blue light on the magicJack device?

ron: Pay attention here

ron: I already tod you the answer to that

ron: Yes

Jewel: Okay.

Jewel: Let's try another fix.

Jewel: Please click the link to download and run the magicJack upgrade:

Jewel: http://upgrades.magicjack.com/upgrade/magicJackSetup.exe

ron: Okay I got dial tone and placed a call but lots of noise. Then after hanging up I lose dial tone again

Jewel: One moment please...

ron: Also, caller ID is 561-372-1603 not my number, ***-***-9688

Jewel: Please be informed that you need to register or save your new number to the caller ID.

ron: How?

ron: YO! HERE!

Jewel: One moment please...

ron: Yo! Lets get this done

Jewel: Caller ID feature availability will depend on the phone that you are using. Some customers will see the number repeated twice on the phone (for cordless), while others may only see the numbers and not the names.

ron: Fine. Keep in mind I have another MJ number in my account as well, 561-372-2010. I don't want the caller ID for the 561 number to change

Jewel: Yes. You can do that, Ron.

ron: How do I assign the number?

ron: How do I assign ***-***-9688

ron: ???

Jewel: Do you mean to have another number?

ron: Help me assign 954-796-9688 to the computer I am now onw

Jewel: Do you mean to have another number?

ron: What do you mean?

ron: I don't understand your question

Jewel: One moment please...

Jewel: I am transferring you to one of our top 10% agents as rated by our customers. Please hold while I transfer you.

Please wait while I transfer the chat to the best suited site operator.

You are now chatting with 'Francine'

Your Issue ID for this chat is LTK1115307185228X

Francine: Good Day, This is Francine and Hope I caught you in a good time, Just give me time to review what’s the issue all about so that I can have a background on the problem. Thank you

ron: I have two MJ numbers. 561-372-2010 is assigned to a different MJ unit. I want to assign my newly ported ***-***-9688 number to the MJ unit on this computer. How do I do this?

Francine: Thanks

Francine: Please wait while I check that for you

ron: The caller ID for 561-372-2010 is Computer Help, Inc. I DO NOT WANT to change the caller ID for that number. Also, I DO NOT want that caller ID for the ***-***-9688 number

Francine: Alright I got you

Francine: One moment please...

ron: Whats the delay here? you do this all day long?


ron: LETS GO

ron: No more One moment please

ron: YO!!!!!!!

ron: WHERE ARE YOU??????

ron: YO!

ron: YO!

ron: YO!

Francine: I am checking your account Ron

ron: YO!

Francine: Do you want it fixed or not?

ron: The last person checked my account

Francine: One moment please...

Francine: Please wait while I check that for you

ron: I have two numbers. I already told you

ron: YO!|

ron: YO!}

ron: YO!

ron: YO!

ron: What is going on here?

ron: What is going on here?

ron: What is going on here?What is going on here?What is going on here?

ron: What is going on here?

ron: What is going on here?

ron: What is going on here?

ron: What is going on here?

ron: What is going on here?

ron: What is going on here?

ron: What is going on here?

Francine: I respect your decision, however I need your full cooperation in order for me to resolve your concerns, however if you don’t cooperate I am forced to end this session..

Since we haven't heard from you, we must release this chat. Please click here should you need further assistance: www.magicJack.com/techchat

This report was posted on Ripoff Report on 07/23/2013 06:57 PM and is a permanent record located here: http://www.ripoffreport.com/reports/magicjack/west-palm-beach-select-stateprovince/magicjack-horrible-customer-service-couldnt-help-me-so-disconnected-me-west-palm-beac-1069527. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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