Complaint Review: Massage Envy - Houston Texas
- Massage Envy 19720 Katy Freeway Houston, Texas USA
- Phone: 281-579-9223
- Web: www.massageenvy.com
- Category: Massage Therapists
Massage Envy 15 credits (49.99 ea), would not let me use (to this day) until I put a new credit card on file Houston Texas
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No matter what location, they're all the same. Previous Sugarland complaint of 7 credits (and not being able to use) - Katy location (location East of Fry Road in front of LA Fitness) - well, I have 15 credits I cannot use! They deduct $49.99 / month. I had a backlog of 15 months I had not been able to use. When I tried to make an appointment, they stated my credit card on file had expired. I explained I did not want to add a new credit card (and have $49.99 / month deducted again) until I used up some of the 15 credits I had already paid for! They refused to make an apointment for me until I put a new credit card on file. Why would I want to continue paying $49.99 / month when I have 15 available ($749.85 total)?? I have reported this unsavvy business practice to the Texas State Attorney General. Hope this helps others and I encourage others to file complaint with TSAG as well.
This report was posted on Ripoff Report on 08/31/2013 07:12 PM and is a permanent record located here: https://www.ripoffreport.com/reports/massage-envy/houston-texas-77094/massage-envy-15-credits-4999-ea-would-not-let-me-use-to-this-day-until-i-put-a-new-1080829. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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