Complaint Review: Nationwide Warehouse - Rochester New York
- Nationwide Warehouse 171 Clay Rd. Rochester, New York U.S.A.
- Phone: 585-272-7270
- Web:
- Category: Mattress Stores
Nationwide Warehouse will not replace defective matress with 25yr. warranty within 1yr. Ripoff Rochester New York
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I purchased a full bedroom set one year ago including what I thought was their best matress and boxspring set in the store. It has a 25 year warranty.
I noticed the seam was comming out all the way around the mattress. I dug out my receipt in January and called them on the phone and spoke to the manager. I explained to him my situation he said no problem that it would be a $40 delivery charge and they would exchange it for me.
I was planning on purchasing another mattress for my son so i told him i was going to wait a month (until i got my taxes)to do that so i would only have to pay one delivery charge. When i went in the store a month later he said i needed the receipt before he could process it. I went home and i could not find the receipt that i took out prior. So i called them and he referred me to the customer service department cause he couldn't help me without the receipt (even though he had a original copy of the receipt in the computer).
When i called customer service department he took 4 days to get back to me and treated me like crap. He said i'm out of luck and started saying things like are there burns or stains in the mattress. I felt he was very rude to me and at that point got very angry and hung up on him.
I used my credit card when i payed for it so i have the statement from that and they have a copy of my purchase order in their computer. I feel that should be enough for an honest customer , because it's their product that has a defect.
Lisa
Henrietta, New York
U.S.A.
This report was posted on Ripoff Report on 03/11/2006 06:38 AM and is a permanent record located here: https://www.ripoffreport.com/reports/nationwide-warehouse/rochester-new-york-14623/nationwide-warehouse-will-not-replace-defective-matress-with-25yr-warranty-within-1yr-ri-180567. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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