Complaint Review: Newegg
A week later I get the XBox and the gift card from Newegg. I log on to buy my computer, but now it is $200 more expensive. I contact the online support and explain that I attempted to buy the computer the previous week, but because of an error on their end I was unable to. They offered to take $25 off the price. I explain that this is unacceptable, that I was told the first time I could immediately use the card and then the second time that I could purchase the computer for the original price. I am now told that the promotion for the computer I wanted is over and all they can do is take $25 off. So, then I tell them I want to return the XBox and the gift card and am told I can return it, but I will have to pay a $75 fee! With so many tech companies out there vying for my money why be this way? I build my own computers. I maintain my own computers. You would have made a whole bunch more money from me if you had honored what you said you would instead of going for the quick buck.
The funny thing is that I also do the computer purchasing for my job and so in reality this has cost them approximately $15,000 since the incident.
This report was posted on Ripoff Report on 11/02/2012 09:26 PM and is a permanent record located here: http://www.ripoffreport.com/reports/newegg/whittier-california-90601/newegg-was-told-i-could-use-my-promotional-card-on-my-purchase-and-then-they-jack-the-pri-964039. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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