Complaint Review: Ocwen Loan Servicing
Ocwen Loan Servicing Sent my home to foreclosure without notifying me first, even though I had made my payments West Palm Beach Florida
I was two months behind on my mortgage so at the beginning of the following month I sent a check for 3 months in order to catch up. Two weeks went by and my check hadn't been cashed. I received papers from an attorney that my house was being foreclosed on.
I called Ocwen to find out if they received my check and why I got foreclosure papers. They told me that they couldn't accept my personal check since I was more than 2 months behind on my payments. They said they needed a certified or cashier's check to cover the payments. I asked them if they sent me a letter telling me this and they said they only make an internal note of it and don't send letters to the homeowner.
I told them that i could send them a cashier's check the following day and asked if they would return my personal check. They said they didn't do that either; they just shred the personal check. I told them that I wasn't going to send a certified check unless they promised to send me back my personal check. I spent over an hour on the phone with them. They gave me a phone number that they said I would need to call if I wanted my personal check back.
The very next day, I got another call from Ocwen informing me that I was behind on my payments. Before the rep could finish, I told her she needed to check her computer and see if there were notes in there that I had spoken to someone for over an hour just a day earlier. After yelling at her for 15 minutes, she finally acknowledged that there were notes and she apologized for calling me.
The following week I got another call from them. I had tracked my certified check and found that they did receive it. I asked the person who called if they did receive it. He said yes they did. I asked him why he eas calling and he asked when I was going to send my next payment even though it isn't due for two more weeks. i told him they would receive it in plenty of time. The very next day, they called again...I didn't answer the phone.
This report was posted on Ripoff Report on 05/25/2013 06:03 PM and is a permanent record located here: http://www.ripoffreport.com/reports/ocwen-loan-servicing/west-palm-beach-florida/ocwen-loan-servicing-sent-my-home-to-foreclosure-without-notifying-me-first-even-though-1053896. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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