Report: #607601

Complaint Review: Pitney Bowes

  • Submitted: Wed, May 26, 2010
  • Updated: Wed, May 26, 2010
  • Reported By: mentor — Lafayette Louisiana United States of America
  • Pitney Bowes

    Internet, Connecticut
    United States of America

Pitney Bowes postage meter, free trial, Internet, Connecticut

Show customers why they should trust your business over your competitors...

Okayed a free trial 60 days of postage meter with free postage for that time period. Thought this would be a modern machine and system. Gave them my credit card number for trial and they said it would not be used unless I kept machine after 60 days. Free shipping, too. The machine arrived, and I found a charge for $ 30 on my credit card. Called the number on the promotion and they emailed an Initial Postage Refund Request form mail or fax to them. I did that, and used a return UPS mailing label to ship back unopened box with their stone-aged meter machine. Unfortunately, I threw away all the promo phone numbers when they confirmed they recieved my letter for refund of $30 and the machine. I never received a refund for $30. Kept calling and being transferred from one office to another all over the country and they then said no record of my refund request was on file. So I filled out another, scanned the signed form, and emailed it to Tonette.logwood and Michelle in the Postage by phone dept, since they had no refund paperwork processed for me. Tonette in Pacific time did not think to phone Troy NY where I mailed the initial request form, and then they all went home early, it seems when she tried. I asked her to email me with status report of refund the following day, and no email. I emailed Tonette, refund still not processed. Still waiting, so I had to file a fraud report with my credit card company since I found so many ripoff reports about PB here. Don't accept the free trial because the people on phones bounce you around from one clueless person to the next hoping you will get tired enough to let them keep the fraudulently obtained $30 postage costs you never used.

Is this Ripoff Report About you?
Ripoff Report A business' first line of defense on the Internet.
If your business is willing to make a commitment to customer satisfaction Click here now..

Does your business have a bad reputation? Fix it the right way. Corporate Advocacy Program™

Set the record straight: Arbitration Program

SEO Reputation Management at its best!

This report was posted on Ripoff Report on 05/26/2010 02:32 PM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Report & Rebuttal
Respond to this report!
Also a victim?
Repair Your Reputation!
Ripoff Report Recommends
ZipBooks Accounting Software

Advertisers above have met our
strict standards for business conduct.