Complaint Review: rentalcars.com
rentalcars.com No Car & No Refund Internet
The first thing was to fill out a request form online at their website like e-mail and credit card info first!
After you pick a car in their system, they will find give you a car that is available in that area and prices based on size and model.
In this case they said the cheapest car was available, but I needed to book it now as it was filling up fast and limited quantities.
I clicked the button for the cheapest car and waited a min before I received a conformation back that the car I requested was NOT available anymore.
They said I would need to pick another more expensive car and it was available. I decided NOT to book a car and keep searching other options and I logged off their website system.
After 10 min I received a notice in my e-mail inbox that my car was booked and it was for the cheaper car.
Wow! I found this fascinating and wondered how this happened. I sent a replay back to them that I never booked a car, because their system told me it was not available at that location.
Now, I travel all over the world and I have seen many scams in my time, but this takes the case. I could not call them at all and I had to send an e-mail. I told them that their system gave me a notice that the car was not available they said that was not true. (Please make sure when you are on any websites that gives you a notice back, you need to print or save every page before you refresh the pages.)
Needless to say they told me that I needed to pay a (cancellation fee) because it was 48 hours before they said I cancelled the car that I never booked online. (Great Scam using their internet system) Who is check their software to prove otherwise!
The charge was going to be equal to 3 days rental.
Not only did they charge me the full amount of the rental it took them 2 days to refund me the said difference. The amount was for $ 681.67 USD Then they only refunded me $561.38. Keeping $120.29 for the car I never booked online or was available in their system!
We have all the e-mails and my bank is working on my refund with pleasure.
I'll keep everyone posted on the final outcome!
Internet Buyer Beware as you can book a car that you never agreed to book when it not available!
This report was posted on Ripoff Report on 10/09/2012 08:39 AM and is a permanent record located here: http://www.ripoffreport.com/reports/rentalcarscom/internet/rentalcarscom-no-car-no-refund-internet-952741. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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